获取模板列表

获取工单模板列表

请求地址

请求参数

无

调用示例

返回参数

名称	类型	只读	必填	注释
tId	string	是	否	工单模板ID，系统自动生成
url	varchar	是	否	该工单模板的资源url
ticketTemplateName	string	否	是	工单模板名称
ticketTemplateDescription	string	否	否	工单模板的描述
visibleRange	string	否	否	工单模板的可见范围： 1-所有客服 2-客服分组 3-客服 4-当前用户默认取值为1
servicerGroupId	string	否	否	客服分组ID (当 `visibleRange` 为 "2" 时有值)
servicerId	string	否	否	客服ID (当 `visibleRange` 为 "3" 时有值)
isReleased	string	否	否	是否发布： 0-未发布 1-已发布
creatorId	string	是	否	创建工单模板的客服ID
createDT	string	是	否	创建时间 (格式：2018-06-04 10:26:40)

返回示例

{
  "tickettemplates": [
    {
      "tId": "4",
      "ticketTemplateName": "安装表",
      "ticketTemplateDescription": "",
      "visibleRange": "1",
      "servicerGroupId": "0",
      "servicerId": "0",
      "isReleased": "1",
      "creatorId": "520177",
      "createDT": "2019-08-21 15:37:01"
    },
    {
      "tId": "8",
      "ticketTemplateName": "维修单",
      "ticketTemplateDescription": "",
      "visibleRange": "1",
      "servicerGroupId": "0",
      "servicerId": "0",
      "isReleased": "0",
      "creatorId": "520177",
      "createDT": "2019-09-09 17:52:58"
    }
  ],
  "count": "15"
}

在 Header 添加参数

Authorization

，其值为在 Basic 之后拼接空格，以及经过 Base64 编码的 username:password

示例：

Authorization: Basic *****************

返回响应

🟢200成功

application/json

Body

示例

{
    "tickettemplates": [
        {
            "tId": "2",
            "ticketTemplateName": "默认",
            "ticketTemplateDescription": "系统模板",
            "visibleRange": "1",
            "servicerGroupId": "",
            "servicerId": "",
            "isReleased": "0",
            "creatorId": "176853",
            "createDT": "0"
        },
        {
            "tId": "3",
            "ticketTemplateName": "wxj-test",
            "ticketTemplateDescription": "ssss",
            "visibleRange": "1",
            "servicerGroupId": "",
            "servicerId": "",
            "isReleased": "0",
            "creatorId": "176853",
            "createDT": "0"
        },
        {
            "tId": "6",
            "ticketTemplateName": "测试工单附件",
            "ticketTemplateDescription": "测试工单附件",
            "visibleRange": "1",
            "servicerGroupId": "0",
            "servicerId": "0",
            "isReleased": "",
            "creatorId": "176853",
            "createDT": "2021-01-14 16:45:00"
        },
        {
            "tId": "8",
            "ticketTemplateName": "测试日期",
            "ticketTemplateDescription": "",
            "visibleRange": "1",
            "servicerGroupId": "0",
            "servicerId": "0",
            "isReleased": "",
            "creatorId": "176853",
            "createDT": "2023-08-09 15:22:26"
        },
        {
            "tId": "10",
            "ticketTemplateName": "gwtest",
            "ticketTemplateDescription": "",
            "visibleRange": "1",
            "servicerGroupId": "",
            "servicerId": "",
            "isReleased": "",
            "creatorId": "176853",
            "createDT": "2023-08-30 10:29:21"
        }
    ],
    "count": "5"
}

获取工单模板列表#

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返回示例#

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请求示例代码

返回响应

获取工单模板列表

请求地址

请求参数

调用示例

返回参数

返回示例