- 接口地图
- 一、快速入门
- 二、核心业务实体
- 2.1 客户与联系人
- 2.2 工单
- 2.3 服务记录
- 2.4 知识库
- 三、人员与组织
- 四、系统配置
- 4.1 表单管理
- 4.2 表单字段
- 4.3 资产表
- 4.4 自定义字段配置
- 4.5 客服分组管理
- 4.6 工单查询器管理
- 4.7 工单模板管理
- 4.8 客户分组管理
- 4.9 短信接口
- 4.10 服务商设置
- 4.11 外部扩展集成
- 五、呼叫中心
- 六、在线客服
- 七、公共接口
获取查询器的工单列表
开发中
GET
https://www.bangwo8.com/api/v1/ticketviews/{id}/tickets.json
最后修改时间：2026-04-08 09:52:25
责任人：未设置
获取指定工单查询器里的工单#
请求参数#
| 名称 | 类型 | 注释 |
|---|---|---|
| id | int | 查询器id |
请求地址#
GET /api/v1/ticketviews/{id}/tickets.json调用示例#
返回参数#
| 名称 | 类型 | 必填 | 描述 |
|---|---|---|---|
| ticketId | int | 是 | 工单id，系统自动生成 |
| custUserId | int | 否 | 联系人id，说明该工单是为该客户解决问题 |
| subject | String | 是 | 工单标题 |
| descript | String | 是 | 工单描述 |
| servicerUserId | int | 否 | 受理客服id |
| ccUserIdList | string | 否 | 抄送客服id列表 |
| ticketType | int | 否 | 工单类型：1–问题，2–事务，3–故障，4–任务 |
| priorityLevel | int | 否 | 工单优先级：1–低，2–正常，3–高，4–紧急 |
| tagList | int | 否 | 工单标签列表，以逗号分隔 |
| ticketStatus | int | 否 | 工单状态：1–新建，2–已开启，3–待回应，4–已解决，5–自动关闭，6–手动关闭 |
| createDT | datetime | 是 | 工单创建时间 |
| updateDT | datetime | 是 | 工单更新时间 |
| solveDT | datetime | 否 | 解决时间 |
| waitDT | datetime | 否 | 等待时间 |
| openDT | datetime | 否 | 开启时间 |
| closeDT | datetime | 否 | 关闭时间 |
| servicerGroupId | int | 否 | 受理客服组id |
| createrId | int | 是 | 工单创建人id |
| createrType | int | 是 | 工单创建人类型，0-客服 1-客户 |
| agentId | int | 是 | 关联agents表aId |
| ticketSource | int | 否 | 工单来源：1–远程，2–聊天，3–呼叫中心，4–留言，5–系统创建，7–API，8–工单模板发布，9–邮件接入 |
| ticketTemplateId | int | 是 | 工单模板id，创建工单需指明当前工单使用哪个工单模板 |
| ccGroupIdList | string | 否 | 抄送客服组id列表 |
| customTemplateId | int | 否 | 客户模板id |
| createrType | String | 否 | 创建类型 |
| custom_fields | array | 否 | 工单自定义字段 |
返回示例#
{
"tickets": [
{
"ticketId": "5237431",
"subject": "测试工单",
"descript": "",
"ticketSource": "工单工作台",
"ticketType": "",
"priorityLevel": "",
"ticketStatus": "新建",
"custUserId": "21130282",
"servicerUserId": "565123",
"ticketTemplateId": "21130282",
"tagList": "",
"createDT": "2019-12-19 14:28:51",
"updateDT": "2019-12-19 14:37:26",
"custom_fields": [
{
"key": "field_12",
"value": "合同制定"
},
{
"key": "field_14",
"value": "呃呃呃"
},
{
"key": "field_16",
"value": [
{
"name": "195151szk8umd8or8fmfa5.jpg",
"uri": "386279/snNyQASjsh.jpg",
"datetime": "2019-12-19 14:28:48"
}
]
},
{
"key": "field_17",
"value": "0"
},
{
"key": "field_18",
"value": "0"
},
{
"key": "field_19",
"value": ""
},
{
"key": "field_20",
"value": ""
},
{
"key": "field_21",
"value": "0"
},
{
"key": "field_22",
"value": "sign0"
},
{
"key": "field_23",
"value": "0"
},
{
"key": "field_24",
"value": ""
},
{
"key": "field_25",
"value": "a:4:{s:2:\"SN\";s:16:\"xpt87wm7u4a64lv4\";s:5:\"total\";i:0;s:4:\"data\";a:0:{}s:10:\"isAppraise\";i:0;}"
},
{
"key": "field_27",
"value": "vvv"
},
{
"key": "field_29",
"value": "123.00"
},
{
"key": "field_30",
"value": "测试"
},
{
"key": "field_31",
"value": "测试"
},
{
"key": "field_32",
"value": "2019-12-20"
},
{
"key": "field_33",
"value": "a:3:{s:2:\"SN\";s:16:\"0oi3ov3jne6l7fuu\";s:5:\"total\";i:0;s:4:\"data\";a:0:{}}"
},
{
"key": "field_34",
"value": "低"
},
{
"key": "field_35",
"value": "近（1-15公里）"
}
]
},
{
"ticketId": "5109538",
"subject": "碧桂园",
"descript": "",
"ticketSource": "工单工作台",
"ticketType": "",
"priorityLevel": "",
"ticketStatus": "新建",
"custUserId": "21101341",
"servicerUserId": "565123",
"ticketTemplateId": "21101341",
"tagList": "",
"createDT": "2019-12-10 16:09:39",
"updateDT": "2019-12-10 16:09:39",
"custom_fields": [
{
"key": "field_12",
"value": "报价谈判"
},
{
"key": "field_14",
"value": "23"
},
{
"key": "field_15",
"value": ""
},
{
"key": "field_16",
"value": []
},
{
"key": "field_17",
"value": "0"
},
{
"key": "field_18",
"value": "0"
},
{
"key": "field_19",
"value": ""
},
{
"key": "field_20",
"value": ""
},
{
"key": "field_21",
"value": "0"
},
{
"key": "field_22",
"value": "sign0"
},
{
"key": "field_23",
"value": "0"
},
{
"key": "field_24",
"value": ""
},
{
"key": "field_25",
"value": "a:4:{s:2:\"SN\";s:16:\"8vsvyuj1w4mrio9a\";s:5:\"total\";i:0;s:4:\"data\";a:0:{}s:10:\"isAppraise\";i:0;}"
},
{
"key": "field_26",
"value": "12"
},
{
"key": "field_27",
"value": "32"
}
]
}
],
"count": "8",
"previous_page": "",
"next_page": ""
}请求参数
Authorization
在 Header 添加参数
Authorization
，其值为在 Basic 之后拼接空格，以及经过 Base64 编码的 username:password示例：
Authorization: Basic *****************Path 参数
请求示例代码
Shell
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请求示例请求示例
Shell
JavaScript
Java
Swift
curl --location --request GET 'https://www.bangwo8.com/api/v1/ticketviews/2/tickets.json' \
--header 'Authorization: Basic <encoded-value>'返回响应
🟢200成功
application/json
Body
示例
{
"tickets": [
{
"ticketId": "34346403",
"subject": "聊天-压测-1",
"descript": "",
"ticketSource": "聊天",
"ticketType": "",
"priorityLevel": "低",
"ticketStatus": "新建",
"custUserId": "0",
"servicerUserId": "176853",
"ticketTemplateId": "2",
"tagList": "",
"createDT": "2026-03-13 14:45:11",
"updateDT": "2026-03-13 14:45:11",
"custom_fields": [
{
"key": "field_1",
"value": ""
},
{
"key": "servicesummary_default_field",
"value": ""
},
{
"key": "field_3",
"value": []
},
{
"key": "field_4",
"value": []
},
{
"key": "field_6",
"value": "否"
},
{
"key": "field_7",
"value": ""
},
{
"key": "field_8",
"value": "0"
},
{
"key": "field_9",
"value": []
},
{
"key": "field_10",
"value": []
},
{
"key": "field_11",
"value": ""
},
{
"key": "field_12",
"value": ""
},
{
"key": "field_13",
"value": ""
},
{
"key": "field_14",
"value": ""
},
{
"key": "field_15",
"value": ""
},
{
"key": "field_16",
"value": ""
},
{
"key": "field_17",
"value": ""
},
{
"key": "field_18",
"value": ""
},
{
"key": "field_19",
"value": ""
},
{
"key": "field_20",
"value": ""
},
{
"key": "field_21",
"value": ""
},
{
"key": "field_22",
"value": "否"
},
{
"key": "field_23",
"value": ""
},
{
"key": "field_24",
"value": ""
},
{
"key": "field_25",
"value": ""
},
{
"key": "field_26",
"value": ""
},
{
"key": "remote_summary_problem_cate",
"value": ""
},
{
"key": "remote_summary_problem_desc",
"value": ""
},
{
"key": "remote_summary_problem_solution",
"value": ""
},
{
"key": "field_27",
"value": ""
},
{
"key": "field_28",
"value": ""
}
]
},
{
"ticketId": "33050285",
"subject": "test<script>alert(22)</script>",
"descript": "<p style="text-wrap-mode: wrap;"><strong>123</strong></p><p style="text-wrap-mode: wrap;"><span style="color: rgb(192, 80, 77);">123</span></p><p style="text-wrap-mode: wrap;"><span style="text-decoration-line: underline;">123</span></p><p style="text-wrap-mode: wrap;"><em>123</em></p><p><br/></p>",
"ticketSource": "工单工作台",
"ticketType": "",
"priorityLevel": "",
"ticketStatus": "新建",
"custUserId": "0",
"servicerUserId": "0",
"ticketTemplateId": "2",
"tagList": "",
"createDT": "2025-09-28 18:11:24",
"updateDT": "2026-02-10 17:23:42",
"custom_fields": [
{
"key": "field_1",
"value": ""
},
{
"key": "servicesummary_default_field",
"value": ""
},
{
"key": "field_3",
"value": []
},
{
"key": "field_4",
"value": []
},
{
"key": "field_6",
"value": "否"
},
{
"key": "field_7",
"value": ""
},
{
"key": "field_8",
"value": "0"
},
{
"key": "field_9",
"value": []
},
{
"key": "field_10",
"value": [
{
"name": "nav.png",
"uri": "128789/202512/09/d6jrySWndk.png",
"datetime": "2025-12-09 14:17:01"
},
{
"name": "双活架构.png",
"uri": "128789/202512/09/sR868wXERt.png",
"datetime": "2025-12-09 14:17:01"
}
]
},
{
"key": "field_11",
"value": ""
},
{
"key": "field_12",
"value": ""
},
{
"key": "field_13",
"value": ""
},
{
"key": "field_14",
"value": ""
},
{
"key": "field_15",
"value": ""
},
{
"key": "field_16",
"value": ""
},
{
"key": "field_17",
"value": ""
},
{
"key": "field_18",
"value": ""
},
{
"key": "field_19",
"value": ""
},
{
"key": "field_20",
"value": ""
},
{
"key": "field_21",
"value": ""
},
{
"key": "field_22",
"value": "否"
},
{
"key": "field_23",
"value": ""
},
{
"key": "field_24",
"value": ""
},
{
"key": "field_25",
"value": ""
},
{
"key": "field_26",
"value": ""
},
{
"key": "remote_summary_problem_cate",
"value": ""
},
{
"key": "remote_summary_problem_desc",
"value": ""
},
{
"key": "remote_summary_problem_solution",
"value": ""
},
{
"key": "field_27",
"value": ""
},
{
"key": "field_28",
"value": ""
}
]
},
{
"ticketId": "33048570",
"subject": "111",
"descript": "<p>2</p>",
"ticketSource": "工单工作台",
"ticketType": "",
"priorityLevel": "",
"ticketStatus": "新建",
"custUserId": "0",
"servicerUserId": "0",
"ticketTemplateId": "2",
"tagList": "",
"createDT": "2025-09-28 16:15:43",
"updateDT": "2026-02-10 17:28:23",
"custom_fields": [
{
"key": "field_1",
"value": ""
},
{
"key": "servicesummary_default_field",
"value": ""
},
{
"key": "field_3",
"value": []
},
{
"key": "field_4",
"value": []
},
{
"key": "field_6",
"value": "否"
},
{
"key": "field_7",
"value": ""
},
{
"key": "field_8",
"value": "0"
},
{
"key": "field_9",
"value": []
},
{
"key": "field_10",
"value": []
},
{
"key": "field_11",
"value": ""
},
{
"key": "field_12",
"value": ""
},
{
"key": "field_13",
"value": ""
},
{
"key": "field_14",
"value": ""
},
{
"key": "field_15",
"value": ""
},
{
"key": "field_16",
"value": ""
},
{
"key": "field_17",
"value": ""
},
{
"key": "field_18",
"value": ""
},
{
"key": "field_19",
"value": ""
},
{
"key": "field_20",
"value": ""
},
{
"key": "field_21",
"value": ""
},
{
"key": "field_22",
"value": "否"
},
{
"key": "field_23",
"value": ""
},
{
"key": "field_24",
"value": ""
},
{
"key": "field_25",
"value": ""
},
{
"key": "field_26",
"value": ""
},
{
"key": "remote_summary_problem_cate",
"value": ""
},
{
"key": "remote_summary_problem_desc",
"value": ""
},
{
"key": "remote_summary_problem_solution",
"value": ""
},
{
"key": "field_27",
"value": ""
},
{
"key": "field_28",
"value": ""
}
]
},
{
"ticketId": "33048521",
"subject": "test<script>alert('xss1')</script>",
"descript": "<p>112</p>",
"ticketSource": "工单工作台",
"ticketType": "",
"priorityLevel": "",
"ticketStatus": "待回应",
"custUserId": "0",
"servicerUserId": "0",
"ticketTemplateId": "2",
"tagList": "",
"createDT": "2025-09-28 16:13:34",
"updateDT": "2025-09-28 16:13:51",
"custom_fields": [
{
"key": "field_1",
"value": ""
},
{
"key": "servicesummary_default_field",
"value": ""
},
{
"key": "field_3",
"value": []
},
{
"key": "field_4",
"value": []
},
{
"key": "field_6",
"value": "否"
},
{
"key": "field_7",
"value": ""
},
{
"key": "field_8",
"value": "0"
},
{
"key": "field_9",
"value": []
},
{
"key": "field_10",
"value": []
},
{
"key": "field_11",
"value": ""
},
{
"key": "field_12",
"value": ""
},
{
"key": "field_13",
"value": ""
},
{
"key": "field_14",
"value": ""
},
{
"key": "field_15",
"value": ""
},
{
"key": "field_16",
"value": ""
},
{
"key": "field_17",
"value": ""
},
{
"key": "field_18",
"value": ""
},
{
"key": "field_19",
"value": ""
},
{
"key": "field_20",
"value": ""
},
{
"key": "field_21",
"value": ""
},
{
"key": "field_22",
"value": "否"
},
{
"key": "field_23",
"value": ""
},
{
"key": "field_24",
"value": ""
},
{
"key": "field_25",
"value": ""
},
{
"key": "field_26",
"value": ""
},
{
"key": "remote_summary_problem_cate",
"value": ""
},
{
"key": "remote_summary_problem_desc",
"value": ""
},
{
"key": "remote_summary_problem_solution",
"value": ""
},
{
"key": "field_27",
"value": ""
},
{
"key": "field_28",
"value": ""
}
]
},
{
"ticketId": "33048284",
"subject": "测试<script>alert('xss1')</script>",
"descript": "<p>112</p>",
"ticketSource": "工单工作台",
"ticketType": "",
"priorityLevel": "",
"ticketStatus": "新建",
"custUserId": "0",
"servicerUserId": "",
"ticketTemplateId": "2",
"tagList": "",
"createDT": "2025-09-28 16:00:26",
"updateDT": "2025-09-28 16:00:26",
"custom_fields": [
{
"key": "field_1",
"value": ""
},
{
"key": "servicesummary_default_field",
"value": ""
},
{
"key": "field_3",
"value": []
},
{
"key": "field_4",
"value": []
},
{
"key": "field_6",
"value": "否"
},
{
"key": "field_7",
"value": ""
},
{
"key": "field_8",
"value": "0"
},
{
"key": "field_9",
"value": []
},
{
"key": "field_10",
"value": []
},
{
"key": "field_11",
"value": ""
},
{
"key": "field_12",
"value": ""
},
{
"key": "field_13",
"value": ""
},
{
"key": "field_14",
"value": ""
},
{
"key": "field_15",
"value": ""
},
{
"key": "field_16",
"value": ""
},
{
"key": "field_17",
"value": ""
},
{
"key": "field_18",
"value": ""
},
{
"key": "field_19",
"value": ""
},
{
"key": "field_20",
"value": ""
},
{
"key": "field_21",
"value": ""
},
{
"key": "field_22",
"value": "否"
},
{
"key": "field_23",
"value": ""
},
{
"key": "field_24",
"value": ""
},
{
"key": "field_25",
"value": ""
},
{
"key": "field_26",
"value": ""
},
{
"key": "remote_summary_problem_cate",
"value": ""
},
{
"key": "remote_summary_problem_desc",
"value": ""
},
{
"key": "remote_summary_problem_solution",
"value": ""
},
{
"key": "field_27",
"value": ""
},
{
"key": "field_28",
"value": ""
}
]
},
{
"ticketId": "32281918",
"subject": "聊天-u2_128789_093457010762",
"descript": "",
"ticketSource": "聊天",
"ticketType": "",
"priorityLevel": "",
"ticketStatus": "新建",
"custUserId": "52987049",
"servicerUserId": "176853",
"ticketTemplateId": "2",
"tagList": "",
"createDT": "2025-06-11 10:38:05",
"updateDT": "2025-06-11 10:38:05",
"custom_fields": [
{
"key": "field_1",
"value": ""
},
{
"key": "servicesummary_default_field",
"value": ""
},
{
"key": "field_3",
"value": []
},
{
"key": "field_4",
"value": []
},
{
"key": "field_6",
"value": "否"
},
{
"key": "field_7",
"value": ""
},
{
"key": "field_8",
"value": "0"
},
{
"key": "field_9",
"value": []
},
{
"key": "field_10",
"value": []
},
{
"key": "field_11",
"value": ""
},
{
"key": "field_12",
"value": ""
},
{
"key": "field_13",
"value": ""
},
{
"key": "field_14",
"value": ""
},
{
"key": "field_15",
"value": "0"
},
{
"key": "field_16",
"value": ""
},
{
"key": "field_17",
"value": ""
},
{
"key": "field_18",
"value": ""
},
{
"key": "field_19",
"value": ""
},
{
"key": "field_20",
"value": "0"
},
{
"key": "field_21",
"value": "0"
},
{
"key": "field_22",
"value": "否"
},
{
"key": "field_23",
"value": "N4792063N"
},
{
"key": "field_24",
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}修改于 2026-04-08 09:52:25