获取远程记录列表

获取远程协助记录列表

功能说明

获取远程协助服务记录列表。

请求参数

名称	必填	类型	注释
starttime	否	datetime	按创建时间筛选，开始时间，格式为：2025-08-27
endtime	否	datetime	按创建时间筛选，结束时间，格式为：2025-08-29
page	否	int	分页获取，默认为 1
per_page	否	int	每页大小，默认为 100

说明

结束时间是包含当前时间的

接口返回值中的一级问题类型、二级问题类型、三级问题类型均为下拉列表类型的字段，当前接口默认返回的是选项 ID，如需返回选项内容可使用 v2 接口：GET /api/v1/remoterecord/histories_v2.json

响应字段

字段	类型	说明
remoterecords	array	远程协助记录列表
count	int	总记录数
next_page	string	下一页 URL
previous_page	string	上一页 URL

服务记录对象字段

字段	类型	说明
csId	int	服务记录 id
csIdS	char	会话 id
csBTime	DATETIME	服务开始时间
csETime	DATETIME	服务结束时间
csStat	tinyint	服务状态：0-无效，1-服务中，2-服务等待中，3-服务延长中，4-服务保留中，5-服务完成
csServicerId	int	处理客服 id
uniqueNumber	char	帮我吧客户端 ID（9 位）
csPrice	decimal	服务费
payStat	tinyint	支付状态：0-没支付，1-支付成功，2-支付失败，3-刚打开支付页面，4-在线扣费成功
companyName	varchar	公司名称
contactor	varchar	联系人
contactMethod	varchar	联系方式
ComputerName	varchar	主机备注
ptId	int	一级问题类型 id
ptChildId	int	二级问题类型 id
ptThird	int	三级问题类型 id
note	text	问题描述
ProblemSolution	text	解决办法
commentScore	tinyint	评价：5-好评，3-中评，1-差评，0-未评价
comment	varchar	评价内容
isFinish	tinyint	问题是否解决：0-没解决，1-已解决
ChatRecord	tinyint	有无文字聊天
Remote	tinyint	有无远程
TransferFile	tinyint	有无文件传输
FileCount	tinyint	传输文件个数
custom_fields	array	自定义字段
contents	varchar	聊天记录资源 url

在 Header 添加参数

Authorization

，其值为在 Basic 之后拼接空格，以及经过 Base64 编码的 username:password

示例：

Authorization: Basic *****************

返回响应

🟢200成功

application/json

Bodyapplication/json

示例

{
    "remoterecords": [
        {
            "csId": "143848519",
            "csIdS": "ghjkjkdigkkemlhdkl",
            "csBTime": "2021-01-08 11:51:19",
            "csETime": "2021-01-08 13:54:17",
            "csStat": "5",
            "csServicerId": "718120",
            "uniqueNumber": "599291723",
            "csPrice": "0.00",
            "payStat": "0",
            "payDateTime": "",
            "companyName": "",
            "contactor": "",
            "contactMethod": "",
            "ComputerName": "",
            "ptId": "522496",
            "ptChildId": "0",
            "note": "",
            "ProblemSolution": "",
            "commentScore": "5",
            "comment": "",
            "isFinish": "1",
            "ChatRecord": "1",
            "Remote": "1",
            "TransferFile": "0",
            "FileCount": "0",
            "custom_fields": [],
            "contents": "https://preview.bangwo8.com/api/v1/remoterecord/chatrecords/143848519.json"
        },
        {
            "csId": "143960098",
            "csIdS": "kmmccjdigkkfdpdffj",
            "csBTime": "2021-01-08 18:40:48",
            "csETime": "2021-01-08 19:01:18",
            "csStat": "5",
            "csServicerId": "718120",
            "uniqueNumber": "599291723",
            "csPrice": "0.00",
            "payStat": "0",
            "payDateTime": "",
            "companyName": "",
            "contactor": "",
            "contactMethod": "",
            "ComputerName": "",
            "ptId": "522496",
            "ptChildId": "0",
            "note": "",
            "ProblemSolution": "",
            "commentScore": "0",
            "comment": "",
            "isFinish": "1",
            "ChatRecord": "1",
            "Remote": "1",
            "TransferFile": "0",
            "FileCount": "0",
            "custom_fields": [],
            "contents": "https://preview.bangwo8.com/api/v1/remoterecord/chatrecords/143960098.json"
        },
        {
            "csId": "144457480",
            "csIdS": "dgpiibdigkkflrfcge",
            "csBTime": "2021-01-12 12:46:11",
            "csETime": "2021-01-12 13:57:56",
            "csStat": "5",
            "csServicerId": "718120",
            "uniqueNumber": "599291723",
            "csPrice": "0.00",
            "payStat": "0",
            "payDateTime": "",
            "companyName": "",
            "contactor": "",
            "contactMethod": "",
            "ComputerName": "",
            "ptId": "522496",
            "ptChildId": "0",
            "note": "",
            "ProblemSolution": "",
            "commentScore": "5",
            "comment": "",
            "isFinish": "1",
            "ChatRecord": "1",
            "Remote": "1",
            "TransferFile": "0",
            "FileCount": "0",
            "custom_fields": [],
            "contents": "https://preview.bangwo8.com/api/v1/remoterecord/chatrecords/144457480.json"
        },
        {
            "csId": "144572221",
            "csIdS": "hgrebedigkkgdlhhff",
            "csBTime": "2021-01-12 20:28:41",
            "csETime": "2021-01-12 22:14:26",
            "csStat": "5",
            "csServicerId": "718120",
            "uniqueNumber": "599291723",
            "csPrice": "0.00",
            "payStat": "0",
            "payDateTime": "",
            "companyName": "",
            "contactor": "",
            "contactMethod": "",
            "ComputerName": "",
            "ptId": "522496",
            "ptChildId": "0",
            "note": "",
            "ProblemSolution": "",
            "commentScore": "0",
            "comment": "",
            "isFinish": "1",
            "ChatRecord": "1",
            "Remote": "1",
            "TransferFile": "0",
            "FileCount": "0",
            "custom_fields": [],
            "contents": "https://preview.bangwo8.com/api/v1/remoterecord/chatrecords/144572221.json"
        },
        {
            "csId": "144867142",
            "csIdS": "cmljegdigkkghpbhbi",
            "csBTime": "2021-01-14 11:06:03",
            "csETime": "0000-00-00 00:00:00",
            "csStat": "0",
            "csServicerId": "718120",
            "uniqueNumber": "599291723",
            "csPrice": "0.00",
            "payStat": "0",
            "payDateTime": "",
            "companyName": "",
            "contactor": "",
            "contactMethod": "",
            "ComputerName": "",
            "ptId": "",
            "ptChildId": "0",
            "note": "",
            "ProblemSolution": "",
            "commentScore": "0",
            "comment": "",
            "isFinish": "1",
            "ChatRecord": "",
            "Remote": "",
            "TransferFile": "",
            "FileCount": "0",
            "custom_fields": [],
            "contents": "https://preview.bangwo8.com/api/v1/remoterecord/chatrecords/144867142.json"
        },
        {
            "csId": "145009273",
            "csIdS": "hjrjikdigkkgjmeaki",
            "csBTime": "2021-01-1

功能说明#

请求参数#

说明#

响应字段#

服务记录对象字段#

请求参数

请求示例代码

返回响应

功能说明

请求参数

说明

响应字段

服务记录对象字段