- 接口地图
- 一、快速入门
- 二、核心业务实体
- 2.1 客户与联系人
- 2.2 工单
- 2.3 服务记录
- 2.4 知识库
- 三、人员与组织
- 四、系统配置
- 4.1 表单管理
- 4.2 表单字段
- 4.3 资产表
- 4.4 自定义字段配置
- 4.5 客服分组管理
- 4.6 工单查询器管理
- 4.7 工单模板管理
- 4.8 客户分组管理
- 4.9 短信接口
- 4.10 服务商设置
- 4.11 外部扩展集成
- 五、呼叫中心
- 六、在线客服
- 七、公共接口
获取知识库列表
GET
https://www.bangwo8.com/api/v1/knowledge.json
最后修改时间：2026-04-06 05:16:25
责任人：未设置
功能说明#
请求参数#
| 名称 | 必填 | 类型 | 注释 |
|---|---|---|---|
| created_start | 否 | string | 按创建时间筛选，开始时间 |
| created_end | 否 | string | 按创建时间筛选，结束时间 |
| updated_start | 否 | string | 按更新时间查询：开始时间 |
| updated_end | 否 | string | 按更新时间查询：结束时间 |
| created_order | 否 | string | 按创建时间排序：asc（升序），desc（降序） |
| updated_order | 否 | string | 按更新时间排序：asc（升序），desc（降序） |
| page | 否 | int | 分页获取，默认为 1 |
| per_page | 否 | int | 每页大小，默认为 40，最大限制位 40 |
| fId | int | 否 | 分类 id（获取该分类下的问题，不能获取子集的问题，如果想获取"未分类"中的问题，该参数请传值"not"） |
说明#
响应字段#
| 字段 | 类型 | 说明 |
|---|---|---|
| knowledge | array | 知识库列表 |
| count | int | 总记录数 |
| next_page | string | 下一页 URL |
| previous_page | string | 上一页 URL |
知识库对象字段#
| 字段 | 类型 | 说明 |
|---|---|---|
| kId | int | 知识库 ID |
| url | varchar | 该知识库的资源 url |
| sQuestion | varchar | 知识库的标题 |
| sAnswer | varchar | 知识库的答案，带 css 样式返回 |
| sAttachment | array | 知识库答案里的附件 |
| servicerId | int | 添加知识库的客服 ID |
| state | tinyint | 知识库的状态：0-未审核，1-已审核 |
| reviewerId | int | 审核知识库的客服 ID |
| goodRate | int | 该条知识库的好评率 |
| badRate | int | 该条知识库的差评率 |
| adoptCount | int | 该条知识库被采纳次数 |
| isFAQ | tinyint | 是否被设为了常见问题：0-非常见问题，1-常见问题 |
| relatedQuestion | varchar | 该条知识库的关联问题 |
| similarQuestion | array | 该条知识库的相似问题 |
| createDT | datetime | 创建时间 |
| updateDT | datetime | 更新时间 |
| fId | int | 分类 id |
请求参数
Authorization
在 Header 添加参数
Authorization
，其值为在 Basic 之后拼接空格，以及经过 Base64 编码的 username:password示例：
Authorization: Basic *****************Query 参数
请求示例代码
Shell
JavaScript
Java
Swift
Go
PHP
Python
HTTP
C
C#
Objective-C
Ruby
OCaml
Dart
R
请求示例请求示例
Shell
JavaScript
Java
Swift
curl --location --request GET 'https://www.bangwo8.com/api/v1/knowledge.json?page=1&per_page=40&fId=&state=&isFAQ=' \
--header 'Authorization: Basic <encoded-value>'返回响应
🟢200成功
application/json
Body
示例
{
"knowledge": [
{
"kId": "702736",
"sQuestion": "总是在",
"sAnswer": "<p>111<br/></p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "无分类",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2020-02-24 16:54:18",
"updateDT": "2020-02-24 16:54:18",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1126615",
"sQuestion": "asdsddf的符号十三届法国设计师",
"sAnswer": "你好明哦咯咯咯哈",
"servicerId": "718120",
"state": "0",
"reviewerId": "",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "无分类",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2020-08-27 11:43:09",
"updateDT": "0000-00-00 00:00:00",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1126618",
"sQuestion": "aaagfgjjfgaja",
"sAnswer": "<p>ddbdhjdjjdjjdhd就像记得你。</p>",
"servicerId": "718120",
"state": "0",
"reviewerId": "",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "无分类",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2020-08-27 11:52:08",
"updateDT": "2021-09-06 18:21:28",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1524552",
"sQuestion": "你好",
"sAnswer": "<p>你好，你好我是机器人是机器人机器人器人</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "10",
"fId": "浪潮集团",
"isFAQ": "1",
"relatedQuestion": "",
"createDT": "2021-05-27 18:05:44",
"updateDT": "2022-06-30 14:35:58",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1524555",
"sQuestion": "你是谁",
"sAnswer": "<p>我是机器人小智我是机器人小智我是机器人小智我是机器人小智我是机器人小智我是机器人小智</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "7",
"fId": "浪潮集团",
"isFAQ": "1",
"relatedQuestion": "",
"createDT": "2021-05-27 18:06:06",
"updateDT": "2022-06-30 14:35:30",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1524558",
"sQuestion": "你多大了",
"sAnswer": "<p>我是两亿年后出生的</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "23",
"fId": "浪潮集团",
"isFAQ": "1",
"relatedQuestion": "",
"createDT": "2021-05-27 18:06:48",
"updateDT": "2022-03-09 18:59:27",
"similarQuestion": [
{
"id": "2125578",
"sqname": "123"
}
],
"sAttachment": []
},
{
"kId": "1524564",
"sQuestion": "转人工",
"sAnswer": "<p>正在为您转接人工{{IVR_ID:3288}}</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "浪潮集团",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2021-05-27 18:19:47",
"updateDT": "2022-04-25 17:44:55",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1790688",
"sQuestion": "都是返回复旦复华的",
"sAnswer": "<p>付电话费到灰度</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "中石油",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2021-09-06 18:16:35",
"updateDT": "2021-09-06 18:16:35",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1790691",
"sQuestion": "东方红的好方法恢复单身",
"sAnswer": "<p>烦得很东方闪电发黄色</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "中石油--二",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2021-09-06 18:16:44",
"updateDT": "2021-09-06 18:16:44",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1790703",
"sQuestion": "的返回对方是非得失",
"sAnswer": "<p>烦得很的返回说的是</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "中石油",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2021-09-06 18:17:01",
"updateDT": "2021-09-06 18:17:01",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1790706",
"sQuestion": "烦得很电话多少发黄色",
"sAnswer": "<p>发多少荻花圣殿</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "中石油--二",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2021-09-06 18:17:11",
"updateDT": "2021-09-06 18:17:11",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1790712",
"sQuestion": "分都或多或少附件后覆盖啥",
"sAnswer": "<p>放个假富国基金司法机关</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "中石油--二--三",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2021-09-06 18:17:30",
"updateDT": "2021-09-06 18:17:30",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1790715",
"sQuestion": "姑父手机号是否公检法是公检法是",
"sAnswer": "<p>广发军工说翻就翻</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "中石油--二--三",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2021-09-06 18:17:43",
"updateDT": "2021-09-06 18:17:43",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1790718",
"sQuestion": "鼓风机附加费丰东股份鼓风机房管局",
"sAnswer": "<p>焚膏继晷辅导费赶紧发广发军工</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "中石油--二",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2021-09-06 18:17:52",
"updateDT": "2021-09-06 18:17:52",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1790721",
"sQuestion": "鼓风机房滚动方法公积金付",
"sAnswer": "<p>放个假发过法国解放军管</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "中石油--二--三",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2021-09-06 18:18:01",
"updateDT": "2021-09-06 18:18:01",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1790724",
"sQuestion": "广发军工发电机房的风格",
"sAnswer": "<p>放个假发过法国姐夫哥家发几个</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "中石油--二",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2021-09-06 18:18:10",
"updateDT": "2021-09-06 18:18:10",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1790727",
"sQuestion": "刚发的广泛地广发军工放个假",
"sAnswer": "<p>个附件广发军工就是实发赶紧发</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "中石油--二--三",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2021-09-06 18:18:21",
"updateDT": "2021-09-06 18:18:21",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1790730",
"sQuestion": "鼓风机房管局鼓风机",
"sAnswer": "<p>风光大嫁就地方怪怪几个饭店</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "中石油--二--三",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2021-09-06 18:18:44",
"updateDT": "2021-09-06 18:18:44",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1790733",
"sQuestion": "房管局电饭锅解放军缸发动机过节费",
"sAnswer": "<p>贾湖骨笛航空港很好看火锅店</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "中石油--二--三",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2021-09-06 18:18:56",
"updateDT": "2021-09-06 18:18:56",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1790736",
"sQuestion": "高后方可挂号费开个房开个房",
"sAnswer": "<p>跟韩国付货款给符合开个房</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "中石油--二--三",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2021-09-06 18:19:06",
"updateDT": "2021-09-06 18:19:06",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1790739",
"sQuestion": "更何况规范化拉进来",
"sAnswer": "<p>将回老家了监理例会</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "中石油--二--三",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2021-09-06 18:19:17",
"updateDT": "2021-09-06 18:19:17",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "1790748",
"sQuestion": "是大股东撒刮大风很大方",
"sAnswer": "<p>放大答复黄飞鸿大话打法，是的吗</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "中石油--二--三",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2021-09-06 18:24:16",
"updateDT": "2023-04-18 10:06:32",
"similarQuestion": [
{
"id": "2250868",
"sqname": "相似吗"
},
{
"id": "2250869",
"sqname": "是的"
}
],
"sAttachment": []
},
{
"kId": "2158935",
"sQuestion": "多轮会话",
"sAnswer": "{{scene_id:gnwayauto-2}}",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "浪潮集团",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2022-09-28 19:55:00",
"updateDT": "2023-11-29 17:31:23",
"similarQuestion": [
{
"id": "2250860",
"sqname": "沃特"
},
{
"id": "2250861",
"sqname": "沃特2"
},
{
"id": "2250862",
"sqname": "沃特3"
}
],
"sAttachment": []
},
{
"kId": "2291921",
"sQuestion": "123",
"sAnswer": "{{scene_id:gnwayauto-1}}",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "浪潮集团",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2023-11-23 15:58:05",
"updateDT": "2023-11-29 17:32:26",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "2297163",
"sQuestion": "测试呀2",
"sAnswer": "<p>1111111</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "2",
"fId": "浪潮集团",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2024-01-31 10:44:08",
"updateDT": "2024-04-14 19:49:11",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "2363366",
"sQuestion": "111222",
"sAnswer": "<p>111222</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "浪潮集团",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2024-04-14 19:50:29",
"updateDT": "2024-04-14 19:50:29",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "2370165",
"sQuestion": "服务热线",
"sAnswer": "<p>尊敬的药店您好，非常抱歉客服人员超时未接入会话，您可以选择继续等待或者拔打掌店易pro服务热线<span style=\"color: rgb(0, 102, 255);\">18998860102</span>咨询，服务热线工作时间是工作日9:30~12:00,13:30~18:30，期待您的来电。</p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "无分类",
"isFAQ": "1",
"relatedQuestion": "",
"createDT": "2024-05-13 10:12:56",
"updateDT": "2024-07-16 17:20:57",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "2393270",
"sQuestion": "sdas",
"sAnswer": "<p><strong>2weqewqewe</strong><img src=\"https://alioss.bangwo8.com/457060/202408/21/N6RMk9dtsV.jpg\" ></p>",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "无分类",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2024-08-21 09:28:36",
"updateDT": "2024-08-21 09:28:36",
"similarQuestion": [],
"sAttachment": [
{
"fileName": "N6RMk9dtsV.jpg",
"filePath": "https://alioss.bangwo8.com/457060/202408/21/N6RMk9dtsV.jpg"
}
]
},
{
"kId": "2394706",
"sQuestion": "噶发哈对方哈达的家啊大家安静的",
"sAnswer": "老两口离开科技",
"servicerId": "718120",
"state": "1",
"reviewerId": "718120",
"goodRate": "0.0%",
"badRate": "0.0%",
"adoptCount": "0",
"fId": "无分类",
"isFAQ": "0",
"relatedQuestion": "",
"createDT": "2024-09-09 17:21:07",
"updateDT": "0000-00-00 00:00:00",
"similarQuestion": [],
"sAttachment": []
},
{
"kId": "2397503",
"sQuestion": "3",
"sAnswer": "<p>是231</p>",
"servicerId": "718120",
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}修改于 2026-04-06 05:16:25