- 接口地图
- 一、快速入门
- 二、核心业务实体
- 2.1 客户与联系人
- 2.2 工单
- 2.3 服务记录
- 2.4 知识库
- 三、人员与组织
- 四、系统配置
- 4.1 表单管理
- 4.2 表单字段
- 4.3 资产表
- 4.4 自定义字段配置
- 4.5 客服分组管理
- 4.6 工单查询器管理
- 4.7 工单模板管理
- 4.8 客户分组管理
- 4.9 短信接口
- 4.10 服务商设置
- 4.11 外部扩展集成
- 五、呼叫中心
- 六、在线客服
- 七、公共接口
获取呼叫中心记录列表
GET
https://www.bangwo8.com/api/v1/callrecord/histories.json
最后修改时间：2026-04-06 05:16:25
责任人：未设置
请求参数
Authorization
在 Header 添加参数
Authorization
，其值为在 Basic 之后拼接空格，以及经过 Base64 编码的 username:password示例：
Authorization: Basic *****************Query 参数
请求示例代码
Shell
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请求示例请求示例
Shell
JavaScript
Java
Swift
curl --location --request GET 'https://www.bangwo8.com/api/v1/callrecord/histories.json?starttime=2026-01-01&endtime=2026-04-01&fromPhone=' \
--header 'Authorization: Basic <encoded-value>'返回响应
🟢200成功
application/json
Body
示例
{
"callrecords": [
{
"crId": "75878847",
"callid": "15831590362177492569035",
"direction": "0",
"appraise": "0",
"fromPhone": "15831590362",
"toPhone": "02863805097",
"Transfer": "0",
"TransferTime": "0000-00-00 00:00:00",
"TransferToAgentid": "0",
"agentid": "0",
"digits": "11",
"digitPath": "11",
"fromattr": "河北邯郸",
"CallSummary": "",
"alertingTime": "0000-00-00 00:00:00",
"starttime": "2026-03-31 10:54:50",
"endtime": "",
"sstime": "",
"setime": "",
"eventFlowState": "4",
"callduration": "0",
"seccallduration": "0",
"recordurl": "",
"lineNumber": "02863805097",
"groupId": "337783",
"errorcode": ""
},
{
"crId": "75878907",
"callid": "15831590362177492583247",
"direction": "0",
"appraise": "0",
"fromPhone": "15831590362",
"toPhone": "02863805097",
"Transfer": "0",
"TransferTime": "0000-00-00 00:00:00",
"TransferToAgentid": "0",
"agentid": "0",
"digits": "11",
"digitPath": "11",
"fromattr": "河北邯郸",
"CallSummary": "",
"alertingTime": "0000-00-00 00:00:00",
"starttime": "2026-03-31 10:57:12",
"endtime": "",
"sstime": "",
"setime": "",
"eventFlowState": "4",
"callduration": "0",
"seccallduration": "0",
"recordurl": "",
"lineNumber": "02863805097",
"groupId": "337783",
"errorcode": ""
},
{
"crId": "75879038",
"callid": "15831590362177492628769",
"direction": "0",
"appraise": "0",
"fromPhone": "15831590362",
"toPhone": "02863805097",
"Transfer": "0",
"TransferTime": "0000-00-00 00:00:00",
"TransferToAgentid": "0",
"agentid": "0",
"digits": "11",
"digitPath": "11",
"fromattr": "河北邯郸",
"CallSummary": "",
"alertingTime": "0000-00-00 00:00:00",
"starttime": "2026-03-31 11:04:47",
"endtime": "2026-03-31 11:05:13",
"sstime": "",
"setime": "",
"eventFlowState": "4",
"callduration": "0",
"seccallduration": "0",
"recordurl": "",
"lineNumber": "02863805097",
"groupId": "337783",
"errorcode": ""
},
{
"crId": "75879111",
"callid": "15831590362177492644849",
"direction": "0",
"appraise": "0",
"fromPhone": "15831590362",
"toPhone": "02863805097",
"Transfer": "0",
"TransferTime": "0000-00-00 00:00:00",
"TransferToAgentid": "0",
"agentid": "0",
"digits": "11",
"digitPath": "11",
"fromattr": "河北邯郸",
"CallSummary": "",
"alertingTime": "0000-00-00 00:00:00",
"starttime": "2026-03-31 11:07:29",
"endtime": "2026-03-31 11:08:05",
"sstime": "",
"setime": "",
"eventFlowState": "4",
"callduration": "0",
"seccallduration": "0",
"recordurl": "",
"lineNumber": "02863805097",
"groupId": "337783",
"errorcode": ""
},
{
"crId": "75879207",
"callid": "15831590362177492667589",
"direction": "0",
"appraise": "0",
"fromPhone": "15831590362",
"toPhone": "02863805097",
"Transfer": "0",
"TransferTime": "0000-00-00 00:00:00",
"TransferToAgentid": "0",
"agentid": "0",
"digits": "11",
"digitPath": "11",
"fromattr": "河北邯郸",
"CallSummary": "",
"alertingTime": "0000-00-00 00:00:00",
"starttime": "2026-03-31 11:11:15",
"endtime": "2026-03-31 11:11:42",
"sstime": "",
"setime": "",
"eventFlowState": "4",
"callduration": "0",
"seccallduration": "0",
"recordurl": "",
"lineNumber": "02863805097",
"groupId": "337783",
"errorcode": ""
},
{
"crId": "75879292",
"callid": "15831590362177492678410",
"direction": "0",
"appraise": "0",
"fromPhone": "15831590362",
"toPhone": "02863805097",
"Transfer": "0",
"TransferTime": "0000-00-00 00:00:00",
"TransferToAgentid": "0",
"agentid": "0",
"digits": "11",
"digitPath": "11",
"fromattr": "河北邯郸",
"CallSummary": "",
"alertingTime": "0000-00-00 00:00:00",
"starttime": "2026-03-31 11:13:04",
"endtime": "",
"sstime": "",
"setime": "",
"eventFlowState": "4",
"callduration": "0",
"seccallduration": "0",
"recordurl": "",
"lineNumber": "02863805097",
"groupId": "337783",
"errorcode": ""
},
{
"crId": "75879322",
"callid": "15831590362177492696941",
"direction": "0",
"appraise": "0",
"fromPhone": "15831590362",
"toPhone": "02863805097",
"Transfer": "0",
"TransferTime": "0000-00-00 00:00:00",
"TransferToAgentid": "0",
"agentid": "0",
"digits": "11",
"digitPath": "11",
"fromattr": "河北邯郸",
"CallSummary": "",
"alertingTime": "0000-00-00 00:00:00",
"starttime": "2026-03-31 11:16:10",
"endtime": "2026-03-31 11:17:18",
"sstime": "",
"setime": "",
"eventFlowState": "4",
"callduration": "0",
"seccallduration": "0",
"recordurl": "",
"lineNumber": "02863805097",
"groupId": "337783",
"errorcode": ""
},
{
"crId": "75879328",
"callid": "15831590362177492704624",
"direction": "0",
"appraise": "0",
"fromPhone": "15831590362",
"toPhone": "02863805097",
"Transfer": "0",
"TransferTime": "0000-00-00 00:00:00",
"TransferToAgentid": "0",
"agentid": "0",
"digits": "11",
"digitPath": "11",
"fromattr": "河北邯郸",
"CallSummary": "",
"alertingTime": "0000-00-00 00:00:00",
"starttime": "2026-03-31 11:17:26",
"endtime": "2026-03-31 11:17:42",
"sstime": "",
"setime": "",
"eventFlowState": "4",
"callduration": "0",
"seccallduration": "0",
"recordurl": "",
"lineNumber": "02863805097",
"groupId": "337783",
"errorcode": ""
},
{
"crId": "75882249",
"callid": "15831590362177494250717",
"direction": "0",
"appraise": "0",
"fromPhone": "15831590362",
"toPhone": "02863805097",
"Transfer": "0",
"TransferTime": "0000-00-00 00:00:00",
"TransferToAgentid": "0",
"agentid": "0",
"digits": "11",
"digitPath": "11",
"fromattr": "河北邯郸",
"CallSummary": "",
"alertingTime": "0000-00-00 00:00:00",
"starttime": "2026-03-31 15:35:07",
"endtime": "2026-03-31 15:37:06",
"sstime": "",
"setime": "",
"eventFlowState": "4",
"callduration": "0",
"seccallduration": "0",
"recordurl": "",
"lineNumber": "02863805097",
"groupId": "337783",
"errorcode": ""
},
{
"crId": "75882403",
"callid": "18530900988177494320738",
"direction": "0",
"appraise": "0",
"fromPhone": "18530900988",
"toPhone": "02863805097",
"Transfer": "0",
"TransferTime": "0000-00-00 00:00:00",
"TransferToAgentid": "0",
"agentid": "0",
"digits": "11",
"digitPath": "11",
"fromattr": "河南郑州",
"CallSummary": "",
"alertingTime": "0000-00-00 00:00:00",
"starttime": "2026-03-31 15:46:47",
"endtime": "2026-03-31 15:47:51",
"sstime": "",
"setime": "",
"eventFlowState": "4",
"callduration": "0",
"seccallduration": "0",
"recordurl": "",
"lineNumber": "02863805097",
"groupId": "337783",
"errorcode": ""
},
{
"crId": "75882509",
"callid": "15831590362177494353969",
"direction": "0",
"appraise": "0",
"fromPhone": "15831590362",
"toPhone": "02863805097",
"Transfer": "0",
"TransferTime": "0000-00-00 00:00:00",
"TransferToAgentid": "0",
"agentid": "0",
"digits": "11",
"digitPath": "11",
"fromattr": "河北邯郸",
"CallSummary": "",
"alertingTime": "0000-00-00 00:00:00",
"starttime": "2026-03-31 15:52:19",
"endtime": "",
"sstime": "",
"setime": "",
"eventFlowState": "4",
"callduration": "0",
"seccallduration": "0",
"recordurl": "",
"lineNumber": "02863805097",
"groupId": "337783",
"errorcode": ""
},
{
"crId": "75882591",
"callid": "15831590362177494380154",
"direction": "0",
"appraise": "0",
"fromPhone": "15831590362",
"toPhone": "02863805097",
"Transfer": "0",
"TransferTime": "0000-00-00 00:00:00",
"TransferToAgentid": "0",
"agentid": "0",
"digits": "11",
"digitPath": "11",
"fromattr": "河北邯郸",
"CallSummary": "",
"alertingTime": "0000-00-00 00:00:00",
"starttime": "2026-03-31 15:56:41",
"endtime": "",
"sstime": "",
"setime": "",
"eventFlowState": "4",
"callduration": "0",
"seccallduration": "0",
"recordurl": "",
"lineNumber": "02863805097",
"groupId": "337783",
"errorcode": ""
},
{
"crId": "75882645",
"callid": "15831590362177494404346",
"direction": "0",
"appraise": "0",
"fromPhone": "15831590362",
"toPhone": "02863805097",
"Transfer": "0",
"TransferTime": "0000-00-00 00:00:00",
"TransferToAgentid": "0",
"agentid": "0",
"digits": "11",
"digitPath": "11",
"fromattr": "河北邯郸",
"CallSummary": "",
"alertingTime": "0000-00-00 00:00:00",
"starttime": "2026-03-31 16:00:43",
"endtime": "2026-03-31 16:01:55",
"sstime": "",
"setime": "",
"eventFlowState": "4",
"callduration": "0",
"seccallduration": "0",
"recordurl": "",
"lineNumber": "02863805097",
"groupId": "337783",
"errorcode": ""
},
{
"crId": "75884188",
"callid": "15831590362177495159441",
"direction": "0",
"appraise": "0",
"fromPhone": "15831590362",
"toPhone": "02863805097",
"Transfer": "0",
"TransferTime": "0000-00-00 00:00:00",
"TransferToAgentid": "0",
"agentid": "718120",
"digits": "11",
"digitPath": "11",
"fromattr": "河北邯郸",
"CallSummary": "",
"alertingTime": "2026-03-31 18:06:39",
"starttime": "2026-03-31 18:06:34",
"endtime": "",
"sstime": "2026-03-31 18:06:43",
"setime": "2026-03-31 18:07:01",
"eventFlowState": "7",
"callduration": "19",
"seccallduration": "0",
"recordurl": "http://call-center-media-huabei1.oss-cn-qingdao.aliyuncs.com/recordings/9020304410a9bddd/1ff0528453392a33/20260331/20260331180641-47127968-4f423710-2ce9.wav",
"lineNumber": "02863805097",
"groupId": "337783",
"errorcode": ""
}
],
"count": "14",
"previous_page": "",
"next_page": ""
}修改于 2026-04-06 05:16:25