CRM扩展
数据接口
- 开发向导
- 单点登录
- 工单
- 客服
- 客户
- 绑定关系
- 服务记录
- 表单
- 呼叫中心
- 知识库
- 标签
- 账号
无
GET /api/v1/tickets/ticket_fields.json
所有客服
curl https://www.bangwo8.com/api/v1/tickets/ticket_fields.json -v -u {account}:{password}
名称 | 类型 | 注释 |
---|---|---|
id | int | 字段id,系统自动分配 |
url | varchar | 字段的资源url |
name | varchar | 字段名字 |
key | varchar | 字段的唯一标识 |
system | tinyint | 是否为系统字段,取值为:1-系统字段,0-自定义字段,默认为0 |
type | int | 字段类型,取值为:1-下拉列表,2-单行文本,3-多行文本,4-正整数,5-小数,6-复选框,7-正则表达式,8-日期(格式为:2018-02-03),11-表单,12-附件,13-评星,14-高级复选框,15-商品表,16-满意度评价表,17-电话类型的文本,20-资产表 |
isRequired | tinyint | 是否必选,取值为:1-非必选,0-必选 |
isReadonly | tinyint | 是否只读,取值为:1-只读,0-可编辑 |
readonly_range | int | 只读范围,只有isReadonly取值为1时,该参数才生效。取值为:1-所有客服,2-客服分组,3-客服,4-当前用户。 |
readonly_support | varchar | 当只读范围是某个客服时,该参数是客服id;当只读范围是某个客服分组时,该参数是客服分组id。 |
custom_field_options | array | 展示下拉列表选项或级联目录,如果字段类型是下拉列表,该字段会展示下拉列表的选项;如果字段是级联字段,会展示级联的多级目录;其他的字段类型展示为空。 |
custom_field_table | array | 表单的列,如果字段类型是表单或商品表单,该字段会有值。 |
[ { "id": "8769479", "name": "新梯数据表", "key": "field_1", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769482", "name": "电梯日常使用状况检查表", "key": "field_2", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769485", "name": "保养汇总表", "key": "field_3", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769488", "name": "电/扶梯保养记录表", "key": "field_4", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769491", "name": "曳引与强制驱动电梯日常维修保养记录单", "key": "field_5", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769494", "name": "深圳市特种设备安装改造大修告知书", "key": "field_6", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769551", "name": "深圳市特种设备安装改造大修告知书-告知设备清单", "key": "field_7", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769554", "name": "中华人民共和国特种设备安装改造维修许可证", "key": "field_8", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769557", "name": "安装确认表", "key": "field_9", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769560", "name": "安装完成表", "key": "field_10", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769563", "name": "工人签字", "key": "field_11", "type": "23", "isRequired": "0", "isReadonly": "0" }, { "id": "8769569", "name": "主管签字", "key": "field_12", "type": "23", "isRequired": "0", "isReadonly": "0" }, { "id": "8769572", "name": "经理签字", "key": "field_13", "type": "23", "isRequired": "0", "isReadonly": "0" }, { "id": "8769575", "name": "特种设备安全监察局签字", "key": "field_14", "type": "23", "isRequired": "0", "isReadonly": "0" }, { "id": "8781221", "name": "确认情况", "key": "field_15", "type": "1", "isRequired": "0", "isReadonly": "0", "custom_field_options": [ { "key": "1197569", "value": "安装局确认" }, { "key": "1197572", "value": "安装师傅确认" }, { "key": "1197575", "value": "主管确认" }, { "key": "1197578", "value": "经理确认" } ] }, { "id": "9481577", "name": "开单日期", "key": "field_18", "type": "8", "isRequired": "0", "isReadonly": "0" }, { "id": "9481617", "name": "区域", "key": "field_19", "type": "2", "isRequired": "0", "isReadonly": "0" }, { "id": "9481685", "name": "胶水", "key": "field_22", "type": "2", "isRequired": "0", "isReadonly": "0" }, { "id": "9481693", "name": "印刷方式", "key": "field_24", "type": "1", "isRequired": "0", "isReadonly": "0", "custom_field_options": [ { "key": "1328981", "value": "转轮uv" }, { "key": "1328985", "value": "普通uv" } ] }, { "id": "24139508", "name": "测试级联字段", "key": "field_4", "type": "18", "isRequired": "0", "isReadonly": "0", "custom_field_options": [ { "key": "1", "value": "北京市", "subset_value": [ { "key": "26", "value": "海淀", "subset_value": [ { "key": "32", "value": "中关村" }, { "key": "33", "value": "清华大学" } ] }, { "key": "27", "value": "丰台" }, { "key": "28", "value": "朝阳" } ] }, { "key": "6", "value": "吉林省", "subset_value": [ { "key": "29", "value": "长春" }, { "key": "30", "value": "吉林" }, { "key": "31", "value": "四平" } ] } ] } ]
无
GET /api/v1/tickets/ticket_fields2.json
所有客服
curl https://www.bangwo8.com/api/v1/tickets/ticket_fields2.json -v -u {account}:{password}
名称 | 类型 | 注释 |
---|---|---|
id | int | 字段id,系统自动分配 |
url | varchar | 字段的资源url |
name | varchar | 字段名字 |
key | varchar | 字段的唯一标识 |
system | tinyint | 是否为系统字段,取值为:1-系统字段,0-自定义字段,默认为0 |
type | int | 字段类型,取值为:1-下拉列表,2-单行文本,3-多行文本,4-正整数,5-小数,6-复选框,7-正则表达式,8-日期(格式为:2018-02-03),11-表单,12-附件,13-评星,14-高级复选框,15-商品表,16-满意度评价表,17-电话类型的文本,20-资产表 |
isRequired | tinyint | 是否必选,取值为:1-非必选,0-必选 |
isReadonly | tinyint | 是否只读,取值为:1-只读,0-可编辑 |
readonly_range | int | 只读范围,只有isReadonly取值为1时,该参数才生效。取值为:1-所有客服,2-客服分组,3-客服,4-当前用户。 |
readonly_support | varchar | 当只读范围是某个客服时,该参数是客服id;当只读范围是某个客服分组时,该参数是客服分组id。 |
custom_field_options | array | 下拉列表的选项,如果字段类型是下拉列表,该字段会有值。 |
custom_field_table | array | 表单的列,如果字段类型是表单或商品表单,该字段会有值。 |
[ { "id": "8769479", "name": "新梯数据表", "key": "field_1", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769482", "name": "电梯日常使用状况检查表", "key": "field_2", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769485", "name": "保养汇总表", "key": "field_3", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769488", "name": "电/扶梯保养记录表", "key": "field_4", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769491", "name": "曳引与强制驱动电梯日常维修保养记录单", "key": "field_5", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769494", "name": "深圳市特种设备安装改造大修告知书", "key": "field_6", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769551", "name": "深圳市特种设备安装改造大修告知书-告知设备清单", "key": "field_7", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769554", "name": "中华人民共和国特种设备安装改造维修许可证", "key": "field_8", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769557", "name": "安装确认表", "key": "field_9", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769560", "name": "安装完成表", "key": "field_10", "type": "12", "isRequired": "0", "isReadonly": "0" }, { "id": "8769563", "name": "工人签字", "key": "field_11", "type": "23", "isRequired": "0", "isReadonly": "0" }, { "id": "8769569", "name": "主管签字", "key": "field_12", "type": "23", "isRequired": "0", "isReadonly": "0" }, { "id": "8769572", "name": "经理签字", "key": "field_13", "type": "23", "isRequired": "0", "isReadonly": "0" }, { "id": "8769575", "name": "特种设备安全监察局签字", "key": "field_14", "type": "23", "isRequired": "0", "isReadonly": "0" }, { "id": "8781221", "name": "确认情况", "key": "field_15", "type": "1", "isRequired": "0", "isReadonly": "0", "custom_field_options": [ { "key": "1197569", "value": "安装局确认" }, { "key": "1197572", "value": "安装师傅确认" }, { "key": "1197575", "value": "主管确认" }, { "key": "1197578", "value": "经理确认" } ] }, { "id": "9481577", "name": "开单日期", "key": "field_18", "type": "8", "isRequired": "0", "isReadonly": "0" }, { "id": "9481617", "name": "区域", "key": "field_19", "type": "2", "isRequired": "0", "isReadonly": "0" }, { "id": "9481685", "name": "胶水", "key": "field_22", "type": "2", "isRequired": "0", "isReadonly": "0" }, { "id": "9481693", "name": "印刷方式", "key": "field_24", "type": "1", "isRequired": "0", "isReadonly": "0", "custom_field_options": [ { "key": "1328981", "value": "转轮uv" }, { "key": "1328985", "value": "普通uv" } ] } ]