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帮我吧文档:数据接口:工单:工单字段
查询工单自定义字段列表
请求参数
无
请求地址
GET /api/v1/tickets/ticket_fields.json
调用者权限
所有客服
调用示例
curl https://www.bangwo8.com/api/v1/tickets/ticket_fields.json -v -u {bw8cs001}:{123456}
返回参数
| 名称 | 类型 | 注释 |
|---|---|---|
| id | int | 字段id，系统自动分配 |
| url | varchar | 字段的资源url |
| name | varchar | 字段名字 |
| key | varchar | 字段的唯一标识 |
| system | tinyint | 是否为系统字段，取值为：1-系统字段，0-自定义字段，默认为0 |
| type | int | 字段类型，取值为：1-下拉列表，2-单行文本，3-多行文本，4-正整数，5-小数，6-复选框，7-正则表达式，8-日期(格式为：2018-02-03)，11-表单，12-附件，13-评星，14-高级复选框，15-商品表，16-满意度评价表，17-电话类型的文本，20-资产表 |
| isRequired | tinyint | 是否必选，取值为：1-非必选，0-必选 |
| isReadonly | tinyint | 是否只读，取值为：1-只读，0-可编辑 |
| readonly_range | int | 只读范围，只有isReadonly取值为1时，该参数才生效。取值为：1-所有客服，2-客服分组，3-客服，4-当前用户。 |
| readonly_support | varchar | 当只读范围是某个客服时，该参数是客服id；当只读范围是某个客服分组时，该参数是客服分组id。 |
| custom_field_options | array | 下拉列表的选项，如果字段类型是下拉列表，该字段会有值。 |
| custom_field_table | array | 表单的列，如果字段类型是表单或商品表单，该字段会有值。 |
返回示例
[
{
"id": "8769479",
"name": "新梯数据表",
"key": "field_1",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769482",
"name": "电梯日常使用状况检查表",
"key": "field_2",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769485",
"name": "保养汇总表",
"key": "field_3",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769488",
"name": "电/扶梯保养记录表",
"key": "field_4",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769491",
"name": "曳引与强制驱动电梯日常维修保养记录单",
"key": "field_5",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769494",
"name": "深圳市特种设备安装改造大修告知书",
"key": "field_6",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769551",
"name": "深圳市特种设备安装改造大修告知书-告知设备清单",
"key": "field_7",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769554",
"name": "中华人民共和国特种设备安装改造维修许可证",
"key": "field_8",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769557",
"name": "安装确认表",
"key": "field_9",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769560",
"name": "安装完成表",
"key": "field_10",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769563",
"name": "工人签字",
"key": "field_11",
"type": "23",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769569",
"name": "主管签字",
"key": "field_12",
"type": "23",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769572",
"name": "经理签字",
"key": "field_13",
"type": "23",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769575",
"name": "特种设备安全监察局签字",
"key": "field_14",
"type": "23",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8781221",
"name": "确认情况",
"key": "field_15",
"type": "1",
"isRequired": "0",
"isReadonly": "0",
"custom_field_options": [
{
"key": "1197569",
"value": "安装局确认"
},
{
"key": "1197572",
"value": "安装师傅确认"
},
{
"key": "1197575",
"value": "主管确认"
},
{
"key": "1197578",
"value": "经理确认"
}
]
},
{
"id": "9481577",
"name": "开单日期",
"key": "field_18",
"type": "8",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "9481617",
"name": "区域",
"key": "field_19",
"type": "2",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "9481685",
"name": "胶水",
"key": "field_22",
"type": "2",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "9481693",
"name": "印刷方式",
"key": "field_24",
"type": "1",
"isRequired": "0",
"isReadonly": "0",
"custom_field_options": [
{
"key": "1328981",
"value": "转轮uv"
},
{
"key": "1328985",
"value": "普通uv"
}
]
}
]
查询工单字段列表（包含系统字段）
请求参数
无
请求地址
GET /api/v1/tickets/ticket_fields2.json
调用者权限
所有客服
调用示例
curl https://www.bangwo8.com/api/v1/tickets/ticket_fields2.json
-v -u {bw8cs001}:{123456}
返回参数
| 名称 | 类型 | 注释 |
|---|---|---|
| id | int | 字段id，系统自动分配 |
| url | varchar | 字段的资源url |
| name | varchar | 字段名字 |
| key | varchar | 字段的唯一标识 |
| system | tinyint | 是否为系统字段，取值为：1-系统字段，0-自定义字段，默认为0 |
| type | int | 字段类型，取值为：1-下拉列表，2-单行文本，3-多行文本，4-正整数，5-小数，6-复选框，7-正则表达式，8-日期(格式为：2018-02-03)，11-表单，12-附件，13-评星，14-高级复选框，15-商品表，16-满意度评价表，17-电话类型的文本，20-资产表 |
| isRequired | tinyint | 是否必选，取值为：1-非必选，0-必选 |
| isReadonly | tinyint | 是否只读，取值为：1-只读，0-可编辑 |
| readonly_range | int | 只读范围，只有isReadonly取值为1时，该参数才生效。取值为：1-所有客服，2-客服分组，3-客服，4-当前用户。 |
| readonly_support | varchar | 当只读范围是某个客服时，该参数是客服id；当只读范围是某个客服分组时，该参数是客服分组id。 |
| custom_field_options | array | 下拉列表的选项，如果字段类型是下拉列表，该字段会有值。 |
| custom_field_table | array | 表单的列，如果字段类型是表单或商品表单，该字段会有值。 |
返回示例
[
{
"id": "8769479",
"name": "新梯数据表",
"key": "field_1",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769482",
"name": "电梯日常使用状况检查表",
"key": "field_2",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769485",
"name": "保养汇总表",
"key": "field_3",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769488",
"name": "电/扶梯保养记录表",
"key": "field_4",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769491",
"name": "曳引与强制驱动电梯日常维修保养记录单",
"key": "field_5",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769494",
"name": "深圳市特种设备安装改造大修告知书",
"key": "field_6",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769551",
"name": "深圳市特种设备安装改造大修告知书-告知设备清单",
"key": "field_7",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769554",
"name": "中华人民共和国特种设备安装改造维修许可证",
"key": "field_8",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769557",
"name": "安装确认表",
"key": "field_9",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769560",
"name": "安装完成表",
"key": "field_10",
"type": "12",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769563",
"name": "工人签字",
"key": "field_11",
"type": "23",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769569",
"name": "主管签字",
"key": "field_12",
"type": "23",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769572",
"name": "经理签字",
"key": "field_13",
"type": "23",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8769575",
"name": "特种设备安全监察局签字",
"key": "field_14",
"type": "23",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "8781221",
"name": "确认情况",
"key": "field_15",
"type": "1",
"isRequired": "0",
"isReadonly": "0",
"custom_field_options": [
{
"key": "1197569",
"value": "安装局确认"
},
{
"key": "1197572",
"value": "安装师傅确认"
},
{
"key": "1197575",
"value": "主管确认"
},
{
"key": "1197578",
"value": "经理确认"
}
]
},
{
"id": "9481577",
"name": "开单日期",
"key": "field_18",
"type": "8",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "9481617",
"name": "区域",
"key": "field_19",
"type": "2",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "9481685",
"name": "胶水",
"key": "field_22",
"type": "2",
"isRequired": "0",
"isReadonly": "0"
},
{
"id": "9481693",
"name": "印刷方式",
"key": "field_24",
"type": "1",
"isRequired": "0",
"isReadonly": "0",
"custom_field_options": [
{
"key": "1328981",
"value": "转轮uv"
},
{
"key": "1328985",
"value": "普通uv"
}
]
}
]
