CRM扩展
数据接口
- 开发向导
- 单点登录
- 工单
- 客服
- 客户
- 绑定关系
- 服务记录
- 表单
- 呼叫中心
- 知识库
- 标签
- 账号
- 短信
侧边栏
帮我吧文档:数据接口:客服:客服组
客服分组接口
JSON格式
| 名称 | 类型 | 只读 | 必填 | 注释 |
|---|---|---|---|---|
| sgId | int | 是 | 否 | 客服分组ID，系统自动生成 |
| url | varchar | 是 | 否 | 该客服分组的资源url |
| sgName | varchar | 否 | 是 | 客服分组名称 |
JSON示例
{
"sgId": 1,
"url": "https://www.bangwo8.com/api/v1/supportgroups/1.json",
"sgName": "北京办"
}
获取客服分组列表
GET /api/v1/supportgroups.json
调用者权限
管理员
调用示例
curl https://www.bangwo8.com/api/v1/supportgroups.json \
-v -u {account}:{password}
返回值示例
Status: 200 OK
{
"supportgroups": [
{
"sgId": 1,
"sgName": "北京办"
},
{
"sgId": 2,
"sgName": "上海办"
}
]
}
查看指定客服分组信息
GET /api/v1/supportgroups/{id}.json
调用者权限
管理员
调用示例
curl https://www.bangwo8.com/api/v1/supportgroups/{id}.json \
-v -u {account}:{password}
返回值示例
Status: 200 OK
{
"supportgroup": {
"sgId": 1,
"sgName": "北京办"
}
}
获取多个客服分组信息
GET /api/v1/supportgroups/show_many.json?ids={ids}
调用者权限
管理员
调用示例
curl https://www.bangwo8.com/api/v1/supportgroups/show_many.json?ids=1,2,3 \
-v -u {account}:{password}
返回值示例
Status: 200 OK
{
"supportgroups": [
{
"sgId": 1,
"sgName": "北京办"
},
{
"sgId": 2,
"sgName": "上海办"
}
]
}
创建客服分组
POST /api/v1/supportgroups.json
调用者权限
管理员
调用示例
curl -v -u {account}:{password} https://www.bangwo8.com/api/v1/supportgroups.json \
-H "Content-Type: application/json" -X POST -d '{"supportgroup": {"sgName": "北京办"}}'
说明：创建客服分组时，cgName必填。
返回值示例
Status: 200 OK
Location: https://www.bangwo8.com/api/v1/supportgroups/{id}.json
{
"supportgroup": {
"sgId": 1,
"sgName": "北京办"
}
}
修改客服分组信息
PUT /api/v1/supportgroups/{id}.json
调用者权限
管理员
调用示例
curl -v -u {account}:{password} https://www.bangwo8.com/api/v1/supportgroups/123.json \
-H "Content-Type: application/json" -X PUT -d '{"supportgroup": {"sgName": "上海办"}}'
返回值示例
Status: 200 OK
{
"supportgroup": {
"sgId": 1,
"sgName": "北京办"
}
}
删除客服分组信息
DELETE /api/v1/supportgroups/{id}.json
调用者权限
管理员
调用示例
curl -v -u {account}:{password} https://www.bangwo8.com/api/v1/supportgroups/765607.json \
-H "Content-Type: application/json"
-X DELETE
返回值示例
Status: 200 OK
{
"supports":
{
"sgId": "765607",
"sgName": "gnwaycs",
"url": "https://www.bangwo8.com/api/v1/supportgroups/765607.json"
}
}
查看客服分组下的客服
GET /api/v1/supportgroups/supports/{sgId}.json
调用者权限
管理员
调用示例
curl https://www.bangwo8.com/api/v1/supportgroups/supports/3232.json \
-H "Content-Type: application/json" \
-v -u {account}:{password} -X GET
返回值示例
Status: 200 OK
{
"sgId": 1,
"sgName": "北京办"，
"supports": [
{
"sId": "563562",
"sPassportName": "gzcs005",
"groupId": "",
"sNum": "005",
"name": "刘经理",
"gnder": "2",
"email": "",
"fixnumber": "",
"mobile": "13076869445",
"QQ": "",
"isAdmin": "0",
"createDT": "2019-08-15 16:29:05"
},
{
"sId": "563570",
"sPassportName": "gzcs006",
"groupId": "",
"sNum": "006",
"name": "陈主管",
"gnder": "1",
"email": "",
"fixnumber": "",
"mobile": "15939833813",
"QQ": "",
"isAdmin": "0",
"createDT": "2019-08-15 16:30:33"
},
{
"sId": "563578",
"sPassportName": "gzcs003",
"groupId": "134254",
"sNum": "003",
"name": "卢园",
"gnder": "1",
"email": "",
"fixnumber": "",
"mobile": "15506843513",
"QQ": "",
"isAdmin": "0",
"createDT": "2019-08-15 16:32:20"
},
{
"sId": "644242",
"sPassportName": "kssq001",
"groupId": "143371",
"sNum": "007",
"name": "售前1",
"gnder": "1",
"email": "",
"fixnumber": "",
"mobile": "15506843512",
"QQ": "",
"isAdmin": "0",
"createDT": "2019-10-22 17:06:36"
},
{
"sId": "644245",
"sPassportName": "kssq002",
"groupId": "143374",
"sNum": "008",
"name": "售后1",
"gnder": "1",
"email": "",
"fixnumber": "",
"mobile": "15506843512",
"QQ": "",
"isAdmin": "0",
"createDT": "2019-10-22 17:07:24"
}
],
"count": "4",
"previous_page": "",
"next_page": ""
}
