无
GET /api/v1/tickettemplates.json
管理员
curl https://www.bangwo8.com/api/v1/tickettemplates.json \
-v -u {account}:{password}
| 名称 | 类型 | 只读 | 必填 | 注释 |
|---|---|---|---|---|
| tId | string | 是 | 否 | 工单模板ID，系统自动生成 |
| url | varchar | 是 | 否 | 该工单模板的资源url |
| ticketTemplateName | string | 否 | 是 | 工单模板名称 |
| ticketTemplateDescription | string | 否 | 否 | 工单模板的描述 |
| visibleRange | string | 否 | 否 | 工单模板的可见范围：1-所有客服，2-客服分组，3-客服，4-当前用户，“当前用户”为配置时，登录后台的人，默认可见范围取值为1-所有客服 |
| servicerGroupId | string | 否 | 否 | 客服分组ID，当“visibleRange”取值为“2-客服分组”时，该字段会有值 |
| servicerId | string | 否 | 否 | 客服ID，当“visibleRange”取值为“3-客服”时，该字段会有值 |
| isReleased | string | 否 | 否 | 是否发布：0-未发布，1-已发布。工单模板发布后，会自动生成URL地址，在该地址填写的内容会自动生成工单，工单默认选中当前模板 |
| creatorId | string | 是 | 否 | 创建工单模板的客服ID |
| createDT | string | 是 | 否 | 创建时间，格式为：2018-06-04 10:26:40 |
{
"tickettemplates": [
{
"tId": "4",
"ticketTemplateName": "安装表",
"ticketTemplateDescription": "",
"visibleRange": "1",
"servicerGroupId": "0",
"servicerId": "0",
"isReleased": "1",
"creatorId": "520177",
"createDT": "2019-08-21 15:37:01"
},
{
"tId": "8",
"ticketTemplateName": "维修单",
"ticketTemplateDescription": "",
"visibleRange": "1",
"servicerGroupId": "0",
"servicerId": "0",
"isReleased": "0",
"creatorId": "520177",
"createDT": "2019-09-09 17:52:58"
},
{
"tId": "9",
"ticketTemplateName": "保养单",
"ticketTemplateDescription": "",
"visibleRange": "1",
"servicerGroupId": "0",
"servicerId": "0",
"isReleased": "0",
"creatorId": "520177",
"createDT": "2019-09-09 17:54:32"
},
{
"tId": "10",
"ticketTemplateName": "设计和开发产品申请表",
"ticketTemplateDescription": "",
"visibleRange": "1",
"servicerGroupId": "0",
"servicerId": "0",
"isReleased": "0",
"creatorId": "520177",
"createDT": "2019-09-26 15:43:41"
},
{
"tId": "12",
"ticketTemplateName": "研发项目打印记录表",
"ticketTemplateDescription": "",
"visibleRange": "1",
"servicerGroupId": "0",
"servicerId": "0",
"isReleased": "0",
"creatorId": "520177",
"createDT": "2019-09-29 15:55:14"
},
{
"tId": "14",
"ticketTemplateName": "材质报告",
"ticketTemplateDescription": "",
"visibleRange": "1",
"servicerGroupId": "0",
"servicerId": "0",
"isReleased": "0",
"creatorId": "520177",
"createDT": "2019-09-29 16:07:38"
},
{
"tId": "16",
"ticketTemplateName": "研发产前会议记录表",
"ticketTemplateDescription": "",
"visibleRange": "1",
"servicerGroupId": "0",
"servicerId": "0",
"isReleased": "0",
"creatorId": "520177",
"createDT": "2019-09-29 16:30:19"
},
{
"tId": "18",
"ticketTemplateName": "上机打样工程单",
"ticketTemplateDescription": "",
"visibleRange": "1",
"servicerGroupId": "0",
"servicerId": "0",
"isReleased": "0",
"creatorId": "520177",
"createDT": "2019-09-29 16:39:25"
},
{
"tId": "20",
"ticketTemplateName": "设计开发项目评审表",
"ticketTemplateDescription": "",
"visibleRange": "1",
"servicerGroupId": "0",
"servicerId": "0",
"isReleased": "0",
"creatorId": "520177",
"createDT": "2019-09-30 00:00:58"
},
{
"tId": "22",
"ticketTemplateName": "手工测试数据表",
"ticketTemplateDescription": "",
"visibleRange": "1",
"servicerGroupId": "0",
"servicerId": "0",
"isReleased": "0",
"creatorId": "520177",
"createDT": "2019-09-30 01:16:26"
},
{
"tId": "24",
"ticketTemplateName": "拓盛-项目进度管控表",
"ticketTemplateDescription": "",
"visibleRange": "4",
"servicerGroupId": "0",
"servicerId": "520177",
"isReleased": "0",
"creatorId": "520177",
"createDT": "2019-09-30 09:26:30"
},
{
"tId": "26",
"ticketTemplateName": "实验记录测试表",
"ticketTemplateDescription": "",
"visibleRange": "1",
"servicerGroupId": "0",
"servicerId": "0",
"isReleased": "0",
"creatorId": "520177",
"createDT": "2019-10-07 12:20:29"
},
{
"tId": "28",
"ticketTemplateName": "项目管理",
"ticketTemplateDescription": "",
"visibleRange": "4",
"servicerGroupId": "0",
"servicerId": "520177",
"isReleased": "0",
"creatorId": "520177",
"createDT": "2019-10-12 17:33:07"
},
{
"tId": "30",
"ticketTemplateName": "创建工单接口模板",
"ticketTemplateDescription": "",
"visibleRange": "1",
"servicerGroupId": "0",
"servicerId": "0",
"isReleased": "0",
"creatorId": "520177",
"createDT": "2019-10-21 16:30:25"
},
{
"tId": "32",
"ticketTemplateName": "测试",
"ticketTemplateDescription": "",
"visibleRange": "4",
"servicerGroupId": "0",
"servicerId": "520177",
"isReleased": "0",
"creatorId": "520177",
"createDT": "2019-10-22 14:37:27"
}
],
"count": "15"
| 名称 | 类型 | 只读 | 必填 | 注释 |
|---|---|---|---|---|
| tId | string | 是 | 否 | 工单模板ID，系统自动生成 |
GET /api/v1/tickettemplates/{tId}.json
管理员
curl https://www.bangwo8.com/api/v1/tickettemplates/28.json \
-v -u {account}:{password}
| 名称 | 类型 | 只读 | 必填 | 注释 |
|---|---|---|---|---|
| tId | string | 是 | 否 | 工单模板ID，系统自动生成 |
| url | varchar | 是 | 否 | 该工单模板的资源url |
| ticketTemplateName | string | 否 | 是 | 工单模板名称 |
| ticketTemplateDescription | string | 否 | 否 | 工单模板的描述 |
| visibleRange | string | 否 | 否 | 工单模板的可见范围：1-所有客服，2-客服分组，3-客服，4-当前用户，“当前用户”为配置时，登录后台的人，默认可见范围取值为1-所有客服 |
| servicerGroupId | string | 否 | 否 | 客服分组ID，当“visibleRange”取值为“2-客服分组”时，该字段会有值 |
| servicerId | string | 否 | 否 | 客服ID，当“visibleRange”取值为“3-客服”时，该字段会有值 |
| isReleased | string | 否 | 否 | 是否发布：0-未发布，1-已发布。工单模板发布后，会自动生成URL地址，在该地址填写的内容会自动生成工单，工单默认选中当前模板 |
| creatorId | string | 是 | 否 | 创建工单模板的客服ID |
| createDT | string | 是 | 否 | 创建时间，格式为：2018-06-04 10:26:40 |
{
"tickettemplate": {
"tId": "28",
"ticketTemplateName": "项目管理",
"ticketTemplateDescription": "",
"visibleRange": "4",
"servicerGroupId": "0",
"servicerId": "520177",
"isReleased": "0",
"creatorId": "520177",
"createDT": "2019-10-12 17:33:07"
}
}
| 名称 | 类型 | 只读 | 必填 | 注释 |
|---|---|---|---|---|
| tId | string | 是 | 否 | 工单模板ID，系统自动生成 |
GET /api/v1/tickettemplates/show_many.json?ids={ids}//多个工单模板id以逗号分隔拼接
管理员
curl https://www.bangwo8.com/api/v1/tickettemplates/show_many.json?ids=1,2 \
-v -u {account}:{password}
| 名称 | 类型 | 只读 | 必填 | 注释 |
|---|---|---|---|---|
| tId | string | 是 | 否 | 工单模板ID，系统自动生成 |
| url | varchar | 是 | 否 | 该工单模板的资源url |
| ticketTemplateName | string | 否 | 是 | 工单模板名称 |
| ticketTemplateDescription | string | 否 | 否 | 工单模板的描述 |
| visibleRange | string | 否 | 否 | 工单模板的可见范围：1-所有客服，2-客服分组，3-客服，4-当前用户，“当前用户”为配置时，登录后台的人，默认可见范围取值为1-所有客服 |
| servicerGroupId | string | 否 | 否 | 客服分组ID，当“visibleRange”取值为“2-客服分组”时，该字段会有值 |
| servicerId | string | 否 | 否 | 客服ID，当“visibleRange”取值为“3-客服”时，该字段会有值 |
| isReleased | string | 否 | 否 | 是否发布：0-未发布，1-已发布。工单模板发布后，会自动生成URL地址，在该地址填写的内容会自动生成工单，工单默认选中当前模板 |
| creatorId | string | 是 | 否 | 创建工单模板的客服ID |
| createDT | string | 是 | 否 | 创建时间，格式为：2018-06-04 10:26:40 |
{
"tickettemplates": [
{
"tId": "28",
"ticketTemplateName": "项目管理",
"ticketTemplateDescription": "",
"visibleRange": "4",
"servicerGroupId": "0",
"servicerId": "520177",
"isReleased": "0",
"creatorId": "520177",
"createDT": "2019-10-12 17:33:07"
},
{
"tId": "30",
"ticketTemplateName": "创建工单接口模板",
"ticketTemplateDescription": "",
"visibleRange": "1",
"servicerGroupId": "0",
"servicerId": "0",
"isReleased": "0",
"creatorId": "520177",
"createDT": "2019-10-21 16:30:25"
}
]
}
| 名称 | 类型 | 只读 | 必填 | 注释 |
|---|---|---|---|---|
| tId | string | 是 | 否 | 工单模板ID |
GET /api/v1/tickettemplates/{id}/ticketfields.json
管理员
curl https://www.bangwo8.com/api/v1/tickettemplates/1/ticketfields.json? \
-v -u {account}:{password}
| 名称 | 类型 | 注释 |
|---|---|---|
| tId | string | 工单模板ID，系统自动生成 |
| url | varcha | 该工单模板的资源url |
| ticketTemplateName | string | 工单模板名称 |
| ticketTemplateDescription | string | 工单模板的描述 |
| visibleRange | string | 工单模板的可见范围：1-所有客服，2-客服分组，3-客服，4-当前用户，“当前用户”为配置时，登录后台的人，默认可见范围取值为1-所有客服 |
| servicerGroupId | string | 客服分组ID，当“visibleRange”取值为“2-客服分组”时，该字段会有值 |
| servicerId | string | 客服ID，当“visibleRange”取值为“3-客服”时，该字段会有值 |
| isReleased | string | 是否发布：0-未发布，1-已发布。工单模板发布后，会自动生成URL地址，在该地址填写的内容会自动生成工单，工单默认选中当前模板 |
| creatorId | string | 创建工单模板的客服ID |
| isRequired | int | 是否必填，1-必填 0-非必填 |
| isReadonly | int | 是否只读，1-只读 0-不只读 |
| createDT | string | 创建时间，格式为：2018-06-04 10:26:40 |
{
"ticket_fields": [
{
"id": "10131271",
"name": "一阶段",
"key": "field_108",
"type": "14",
"isRequired": "1",
"isReadonly": "0",
"readonly_range": "",
"readonly_support": "0",
"custom_field_options": [],
"custom_field_table": []
},
{
"id": "10131274",
"name": "二阶段",
"key": "field_109",
"type": "14",
"isRequired": "1",
"isReadonly": "0",
"readonly_range": "",
"readonly_support": "0",
"custom_field_options": [],
"custom_field_table": []
}
]
}
| 名称 | 类型 | 只读 | 必填 | 注释 |
|---|---|---|---|---|
| tId | string | 是 | 否 | 工单模板ID |
GET /api/v2/tickettemplates/{id}/ticketfields.json
管理员
curl https://www.bangwo8.com/api/v2/tickettemplates/1/ticketfields.json? -v -u {account}:{password}
//说明：自字段相关信息可参考[[帮我吧文档:数据接口:工单:工单字段|JSON格式]]，默认按字段编码升序返回。
请参考查询工单字段列表的返回值。