=====客服接口=====
\\
====JSON格式====
^名称 ^类型 ^只读 ^必填 ^注释^
|sId |int |是 |否 |客服ID，系统自动生成 |
|url |varchar |是 |否 |该客服的资源url|
|sPassportName |varchar |是 |是 |客服账号，一旦创建就无法修改 |
|password |varchar |是 |否 |客服密码 ，不传值则默认为管理员在帮我吧后台设置密码|
|groupId |varchar |是 |否 |客服所属分组ID，系统自动生成，一个客服可属于多个分组，此时以逗号分隔，具体格式见JSON示例|
|sNum |varchar |否 |是 |客服工号|
|name |varchar |否 |否 |客服姓名|
|gnder |tinyint |否 |否 |客服性别：1-女，2-男，默认是1|
|email |varchar |否 |否 |电子邮箱|
|fixnumber |varchar |否 |否 |座机号码 |
|mobile |varchar |否 |否 |手机号码 |
|QQ |varchar |否 |否 |QQ号码 |
|isAdmin |tinyint |否 |否 |是否是管理员：0-非管理员，1-管理员，默认为0|
|isStat |int |是 |否 |客服后台状态，1-在职 2-已从回收站中删除 0-在回收站中 |
|createDT |datetime |是 |否 |创建时间，格式为：2018-02-03 00:00:00 |
|custom_fields |array |是 |否 |自定义字段 |
====JSON示例====
{
"sId": 1,
"url": "https://www.bangwo8.com/api/v1/supports/1.json",
"sPassportName": "张三",
"groupId": "123,234",
"sNum": "888",
"name": "张三",
"gnder": "2",
"email": "601100987@gnway.com",
"fixnumber": "010-63701717-8280",
"mobile": "13240139489",
"QQ": "601100987",
"isAdmin": "0",
"createDT": "2017-09-12 10:12:22"
}
====获取客服列表====
GET /api/v1/supports.json
**查询参数**
^名称 ^必需的 ^类型 ^注释 ^
|created_start |否 |string |按创建时间筛选，开始时间|
|created_end |否 |string |按创建时间筛选，结束时间|
|created_order |否 |string |按创建时间排序，取值为：asc-升序，desc-降序|
|page |否 |int |分页获取，默认为1|
|per_page |否 |int |每页大小，默认为100|
//说明：默认按编码升序返回。时间参数（created_start、created_end）格式为“2012-01-01 00:00:00”。//
**调用者权限**
管理员
**调用示例**
curl https://www.bangwo8.com/api/v1/supports.json \
-v -u {account}:{password}
**返回值示例**
Status: 200 OK
{
"supports": [
{
"sId": 1,
"name": "张三",
...
},
{
"sId": 2,
"name": "李四",
...
}
],
"count": 42,
"next_page": "https://www.bangwo8.com/api/v1/supports.json?per_page=40&page=2",
"previous_page": null
}
====查看指定客服信息====
GET /api/v1/supports/{id}.json
**调用者权限**
所有客服
**调用示例**
curl https://www.bangwo8.com/api/v1/supports/{id}.json \
-v -u {account}:{password}
**返回值示例**
Status: 200 OK
{
"support": {
"sId": "1331193",
"sPassportName": "13039209552",
"groupId": "344124,344214,344215,344216,344217",
"sNum": "001",
"name": "管理员",
"gnder": "1",
"email": "",
"fixnumber": "",
"mobile": "13039209552",
"QQ": "",
"isAdmin": "1",
"createDT": "2021-09-27 17:05:38"
"custom_fields": [
{
"key": "field_1",
"value": "4464896"
},
{
"key": "field_2",
"value": "文本内容"
}
]
}
}
====获取多个客服信息====
GET /api/v1/supports/show_many.json?ids={ids}
**调用者权限**
管理员
**调用示例**
curl https://www.bangwo8.com/api/v1/supports/show_many.json?ids=1,2,3 \
-v -u {account}:{password}
**返回值示例**
Status: 200 OK
{
"supports": [
{
"sId": 1,
"name": "张三",
...
},
{
"sId": 2,
"name": "李四",
...
}
]
}
====创建客服====
POST /api/v1/supports.json
**调用者权限**
管理员
**调用示例**
curl -v -u {account}:{password} https://www.bangwo8.com/api/v1/supports.json \
-H "Content-Type: application/json" -X POST -d '{
"support": {
"sPassportName": "13039209552",
"groupId": "344124,344214,344215,344216,344217",
"sNum": "001",
"name": "管理员",
"gnder": "1",
"email": "",
"fixnumber": "",
"mobile": "13039209552",
"QQ": "",
"isAdmin": "1",
"custom_fields": [
{
"key": "field_1", //下拉字段
"value": "下拉选项内容" //下拉选项内容
},
{
"key": "field_2", //单行文本
"value": "文本内容" //单行文本内容
},
{
"key": "field_3", //多行文本
"value": "多行文本内容" //多行文本内容
},
{
"key": "field_4", //正整数
"value": "5" //正整数内容
},
{
"key": "field_5", //小数
"value": "12.00" //小数内容
},
{
"key": "field_6", //复选框
"value": "是" //选中为”是“，未选中为”否“
},
{
"key": "field_7", //日期
"value": "2023-02-12" //日期内容
},
{
"key": "field_8", //正则表达式
"value": "go.*d" //正则表达式内容
},
{
"key": "field_9", //附件
"value":[ //附件内容
{
"fileName":"file1.org", //命名需要有后缀才能在工单中正确显示
"fileUrl":"https://huixing.org"
},
{
"fileName":"file2.org",
"fileUrl":"https://huixing.org"
}
]
},
{
"key": "field_10", //高级复选款
"value": "苹果,香蕉" //高级复选框选项内容
},
{
"key": "field_11", //级联
"value": [ //选项id
"北京市",
"丰台区",
"丰科万达"
]
}
]
}
}'
//说明： // \\
//1、创建客服时，sPassportName和sNum必填。// \\
//2、当一个客服属于多个分组时，多个分组以逗号分隔，具体格式如下：{"groupId": "123,234"}。//
**返回值示例**
Status: 200 OK
Location: https://www.bangwo8.com/api/v1/supports/{id}.json
{
"support": {
"sId": 11,
"name": "张三",
...
}
}
====修改客服信息====
PUT /api/v1/supports/{id}.json
**调用者权限**
所有客服
**调用示例**
curl -v -u {account}:{password} https://www.bangwo8.com/api/v1/supports/123.json \
-H "Content-Type: application/json" -X PUT -d '{"support": {"name": "张三"}}'
**返回值示例**
Status: 200 OK
{
"support": {
"sId": 11,
"name": "张三",
...
}
}
====删除客服信息====
DELETE /api/v1/supports/{id}.json
**调用者权限**
管理员
**调用示例**
curl -v -u {account}:{password} https://www.bangwo8.com/api/v1/supports/932845.json \
-H "Content-Type: application/json"
-X DELETE
**返回值示例**
Status: 200 OK
{
"support": {
"sId": "932845",
"sPassportName": "gnly003",
"groupId": "264586,266059",
"sNum": "003",
"name": "卢园",
"gnder": "1",
"email": "",
"fixnumber": "",
"mobile": "15506843512",
"QQ": "",
"isAdmin": "0",
"createDT": "2020-06-02 11:42:20"
}
}
====搜索客服信息====
GET /api/v1/supportgroups/supports/search.json
**查询参数**
^名称 ^必需的 ^类型 ^注释 ^
|query |是 |string |搜索内容（模糊搜索）|
|sort_by|否 |string |按时间排序，目前支持：createDT-创建时间，updateDT-更新时间|
|sort_order|否 |string |按升序还是降序返回，取值为：asc-升序，desc-降序，默认为降序|
//说明：默认按编码升序返回。时间参数（created_start、created_end）格式为“2012-01-01 00:00:00”。//
query参数说明
^搜索内容 ^返回结果 ^
|query=sPassportName:ademi |搜索客服账号为ademi的客服信息 |
|query=name:陆华|搜索客服姓名为陆华的客服信息 |
|query=sNum:001|搜索客服工号为001的客服信息 |
|query=mobile:15586943723|搜索客服手机号码为15586943723的客服信息（通过手机号账号查询客服的时候，每10条会分页显示） |
**调用者权限**
管理员
**调用示例**
curl https://www.bangwo8.com/api/v1/supportgroups/supports/search.json?query=sPassportName:ademi
-H "Content-Type: application/json" \
-v -u {account}:{password} -X GET
**返回值示例**
Status: 200 OK
{
"supports": [
{
"sId": "563562",
"sPassportName": "ademi",
"groupId": "",
"sNum": "005",
"name": "刘经理",
"gnder": "2",
"email": "",
"fixnumber": "",
"mobile": "13076869445",
"QQ": "",
"isAdmin": "0",
"createDT": "2019-08-15 16:29:05"
}
],
"count": "1",
"previous_page": "",
"next_page": ""
}
====恢复删除的客服====
PUT /api/v1/servicers/{sId}.json
**请求参数**
^名称 ^必需的 ^类型 ^注释 ^
|isStat|是 |int |客服是否生效0:隐藏，1:显示|
**调用示例**
curl -v -u {account}:{password} https://www.bangwo8.com/api/v1/servicers/1342642.json -X PUT -d '{"support": {"isStat": "1"}}'
**返回值示例**
Status: 200 OK
{
"support": {
"sId":"1342642",
"isStat": "1"
}
}
====开通呼叫中心权限====
**请求参数**
^名称 ^必需的 ^类型 ^注释 ^
|sId |是 |int |客服id|
|mType |是 |int |模块类型：4-呼叫中心|
|state |是 |string |开启关闭：0开启1关闭|
**请求地址**
PUT /api/v1/permissions/{sId}.json
**调用者权限**
管理员
**调用示例**
curl https://www.bangwo8.com/api/v1/permissions/3232.json \
-H "Content-Type: application/json" \
-d '{"permission": {"mType": "4","state":"0" }}' \-v -u {account}:{password} -X PUT
**返回值示例**
Status: 200 OK
{
"permission": {
"sId": "2323",
"mType": "4",
"state":"0"
}
}
**当客服ID不存在时返回**
{
"status":403,
"message":"The sId does not exist"
}
====查看客服状态====
**请求参数**
^名称 ^必需的 ^类型 ^注释 ^
|plate |是 |int |功能模块（1-工单，2-在线聊天，3-呼叫中心）|
**请求地址**
GET /api/v1/plate_service_state/{sId}.json
**调用者权限**
管理员
**调用示例**
curl -X GET -v -u {account}:{password} https://www.bangwo8.com/api/v1/plate_service_state/356789.json?plate=2
**返回参数**
^名称 ^类型 ^注释 ^
|sId |int |客服id|
|plate |int |功能模块（1-工单，2-在线聊天，3-呼叫中心）|
|state |varchar |客服状态（后台设置的状态名称）|
**返回值示例**
Status: 200 OK
{
"plate_service_state":{
"sId":356789,
"plate":"1",
"state":"在线"
}
}
====修改客服状态====
**请求参数**
^名称 ^必需的 ^类型 ^注释 ^
|plate |是 |int |功能模块（1-工单，2-在线聊天，3-呼叫中心）|
|state |是 |varchar |客服状态（后台设置的状态名称） |
**请求地址**
PUT /api/v1/plate_service_state/{sId}.json
**调用者权限**
管理员
**调用示例**
curl https://www.bangwo8.com/api/v1/plate_service_state/674890.json \
-H "Content-Type:application/json" \
-d '{
"plate_service_state":{
"plate":"1",
"state":"在线"
}
}' \
-v -u {account}:{password} -X PUT
**返回参数**
^名称 ^类型 ^注释 ^
|sId |int |客服id|
|plate |int |功能模块（1-工单，2-在线聊天，3-呼叫中心）|
|state |varchar |客服状态（后台设置的状态名称）|
**返回值示例**
Status: 200 OK
{
"plate_service_state":{
"sId":356789,
"plate":"1",
"state":"在线"
}
}
====获取客服签到列表====
**请求地址**
GET /api/v1/signin.json
**查询参数**
^名称 ^必需的 ^类型 ^注释 ^
|created_start |否 |string |按创建时间筛选，开始时间|
|created_end |否 |string |按创建时间筛选，结束时间|
|created_order |否 |string |按创建时间排序，取值为：asc-升序，desc-降序|
|sId |否 |int |按客服id进行筛选|
|page |否 |int |分页获取，默认为1|
|per_page |否 |int |每页大小，默认为100|
//说明：默认按编码升序返回。时间参数（created_start、created_end）格式为“2012-01-01 00:00:00”。//
**调用者权限**
管理员
**调用示例**
curl --location --request GET 'http://www.bangwo8.com/api/v1/signin.json?sId=67859&per_page=100&page=1' \
--header 'Authorization: Basic MTMwMzkyMDk1NTI6bGN4NTI8' \
--header 'Cookie: TFAPICLNTID=747335697c39afc1a113a2506b9579be; acw_tc=2760825416935340767362025e78b9cc1e095a07c37e610c4167002930232b'
**返回参数**
^名称 ^类型 ^注释 ^
|name |varchar |客服姓名 |
|sNum |varchar |客服工号|
|remark |varchar |签到备注|
|attachments |varchar |签到附件|
|tags |array |签到标签（展示标签内容）|
|checkinTime |datetime |签到时间|
|clockingPoint |varchar |签到地点（位置+经纬度）|
**返回值示例**
Status: 200 OK
{
"code":"0",
"message":"success",
"data":{
"signIn":[
{
"name":"小明",
"sNum":"56589",
"remark":"备注一些内容",
"attachments":"https://alioss.bangwo8.com/874731/202309/11/3iyze5cEnG.jpeg,https://alioss.bangwo8.com/874731/202309/11/EhJyXZCs4B.jpeg,https://alioss.bangwo8.com/874731/202309/11/Cm4asb3BHa.jpg",
"tags":[
"签到",
"测试2",
"a",
"b"
],
"checkinTime":"2017-09-12 10:12:22",
"clockingPoint":"北京市北京市东城区,经度:116.40231、纬度:39.923807"
},
{
"name":"小佳",
"sNum":"965458",
"tags":[
"签退",
"ll"
],
"checkinTime":"2022-09-12 10:12:22",
"clockingPoint":"北京市北京市东城区,经度:116.40231、纬度:39.923807"
}
],
"count":1456,
"next_page":"",
"previous_page":""
}
}
====获取客服排班列表====
**请求地址**
GET /api/v1/supports.json
**查询参数**
^名称 ^必需的 ^类型 ^注释 ^
|startDT |否 |datetime |开始日期（格式：2023-12-01）|
|endDT |否 |datetime |结束日期（格式：2023-12-01）|
**调用者权限**
管理员
**调用示例**
curl --location 'http://www.bangwo8.com/api/v1/schedules.json?startDT=2023-12-01&endDT=2023-12-31' \
--header 'Authorization: Basic b3NwdGVzdDoxMjMxMjNh' \
--header 'Cookie: TFAPICLNTID=4046a4103ce9b0a340ee0d63f1ec0cd5'
**返回参数**
^名称 ^类型 ^注释 ^
|sid |int |客服id |
|date |datetime |日期|
|schedules |array |排班列表|
schedules参数
^名称 ^类型 ^注释 ^
|dutyId |int |客服id |
|name |varchar |排班名称（最大30个汉字）|
|remark |varchar |备注|
|start_time |datetime |开始时间 格式为：20:00:00|
|start_time |datetime |结束时间 格式为：20:00:00|
**返回值示例**
Status: 200 OK
{
"code": "0",
"message": "ok",
"data": {
"duty": {
"sid": "10591",
"date": "2023-12-04",
"schedules": [
[
{
"dutyId": "10591_2023-12-04_656d4229600fa",
"name": "测试排班修改接口",
"remark": "测试修改",
"start_time": "12:01",
"end_time": "18:01",
"status": "1"
}
]
]
}
}
}
====新增客服排班====
**请求地址**
POST /api/v1/schedules.json
**请求参数**
^名称 ^必需的 ^类型 ^注释 ^
|sid |是 |int |客服sId|
|date |是 |datetime |排班日期（格式：2023-11-29）|
|schedules |是 |array |排班列表 |
schedules参数内容
^名称 ^必需的 ^类型 ^注释 ^
|name |否 |varchar |排班名称 |
|remark |否 |varchar |备注 |
|start_time |是 |datetime |开始时间（格式：15:00）|
|end_time |是 |datetime |结束时间（格式：15:00）|
|url |否 |string |点击排班后的跳转链接 |
**调用者权限**
管理员
**调用示例**
curl --location --request POST 'http://www.bangwo8.com/api/v1/schedules.json' \
--header 'Authorization: Basic Y2hlbmZlbmcxMjEzODpjZjEyMzQ1Ng==' \
--header 'Content-Type: application/json' \
--data-raw '{
"duty":[
{
"sid":"5675570",
"date":"2023-11-07",
"schedules":[
{
"name":"周三15:00-16:00",
"remark":"备注备注一些东西",
"start_time":"15:00",
"end_time":"16:00",
"url":"http://www.baidu.com"
}
]
},
{
"sid":"2235666",
"date":"2023-11-07",
"schedules":[
{
"name":"是个名",
"remark":"备注备注一些东西",
"start_time":"15:00",
"end_time":"16:00"
},
{
"name":"周三18:00-19:00",
"start_time":"15:00",
"end_time":"16:00"
}
]
}
]
}}'
**返回参数**
^名称 ^类型 ^注释 ^
|sid |int |客服id |
|date |datetime |日期|
|schedules |array |排班列表|
schedules参数
^名称 ^类型 ^注释 ^
|dutyId |int |排班id |
|name |varchar |排班名称（最大30个汉字）|
|remark |varchar |备注|
|start_time |datetime |开始时间 格式为：20:00|
|start_time |datetime |结束时间 格式为：20:00|
|url |string |点击排班后的跳转链接 |
**返回值示例**
{
"code":"0",
"message":"success",
"data":{
"duty":[
{
"sid":"5675570",
"date":"2023-11-07",
"schedules":[
{
"dutyId":"5675570_2023-11-07_23",
"name":"周三15:00-16:00",
"remark":"备注备注一些东西",
"start_time":"15:00",
"end_time":"16:00",
"url":"http://www.baidu.com"
}
]
},
{
"sid":"2235666",
"date":"2023-11-07",
"schedules":[
{
"dutyId":"2235666_2023-11-07_24",
"name":"是个名",
"remark":"备注备注一些东西",
"start_time":"15:00",
"end_time":"16:00"
},
{
"dutyId":"2235666_2023-11-07_25",
"name":"周三18:00-19:00",
"start_time":"15:00",
"end_time":"16:00"
}
]
}
]
}
}
====更新客服排班====
**请求地址**
PUT /api/v1/schedules.json
说明：
①修改接口只支持单条修改。
②不可修改排班的客服和日期，如果需要修改这两个参数需要删除原有的排班，创建一个新排班。
**请求参数**
^名称 ^必需的 ^类型 ^注释 ^
|name |否 |varchar |排班名称 |
|remark |否 |varchar |备注 |
|start_time |是 |datetime |开始日期（格式：2023-12-01）|
|end_time |是 |datetime |结束日期（格式：2023-12-01）|
|url |否 |string |点击排班后的跳转链接 |
**调用者权限**
管理员
**调用示例**
curl --location --request PUT 'http://www.bangwo8.com/api/v1/schedules.json?dutyId=10591_2023-12-04_656d4229600fa' \
--header 'Content-Type: application/json' \
--header 'Authorization: Basic Y2hlbmZlbmcxMjEzODpjZjEyMzQ1Ng==' \
--data '{
"duty": {
"name": "周三15:00-16:00",
"remark": "备注备注一些东西",
"start_time": "15:00",
"end_time": "16:00",
"url":"http://www.baidu.com"
}
}'
**返回参数**
^名称 ^类型 ^注释 ^
|sid |int |客服id |
|date |datetime |日期|
|schedules |array |排班列表|
schedules参数
^名称 ^类型 ^注释 ^
|dutyId |int |客服id |
|name |varchar |排班名称（最大30个汉字）|
|remark |varchar |备注|
|start_time |datetime |开始时间 格式为：20:00:00|
|start_time |datetime |结束时间 格式为：20:00:00|
**返回值示例**
{
"code": "0",
"message": "ok",
"data": {
"duty": {
"sid": "10591",
"date": "2023-12-04",
"schedules": [
{
"dutyId": "10591_2023-12-04_656d4229600fa",
"name": "测试排班修改接口",
"remark": "测试修改",
"start_time": "12:01",
"end_time": "18:01",
"status": "1",
"url":"http://www.baidu.com"
}
]
}
}
}
====删除客服排班====
**请求地址**
DELETE /api/v1/schedules.json
说明：①只能删除单条 ②不可删除今天当前时间之前的排班数据
**调用者权限**
管理员
**调用示例**
curl --location --request DELETE 'http://www.bangwo8.com/api/v1/schedules.json?dutyId=10591_2023-12-04_656d4229600fa' \
--header 'Authorization: Basic Y2hlbmZlbmcxMjEzODpjZjEyMzQ1Ng=='
**返回参数**
^名称 ^类型 ^注释 ^
|sid |int |客服id |
|date |datetime |日期|
|schedules |array |排班列表|
schedules参数
^名称 ^类型 ^注释 ^
|dutyId |int |排班id |
|name |varchar |排班名称（最大30个汉字）|
|remark |varchar |备注|
|start_time |datetime |开始时间 格式为：20:00:00|
|start_time |datetime |结束时间 格式为：20:00:00|
**返回值示例**
{
"code": "0",
"message": "ok",
"data": {
"duty": {
"sid": "10591",
"date": "2023-12-04",
"schedules": [
{
"dutyId": "10591_2023-12-04_656d4229600fa",
"name": "测试排班修改接口",
"remark": "测试修改",
"start_time": "12:01",
"end_time": "18:01",
"status": "1"
}
]
}
}
}
====错误状态码====
^错误码 ^注释 ^
|10011 |该客服不存在|
|10012 |功能模块输入不正确|
|10013 |输入的客服状态在后台无匹配值|