====JSON格式==== ^名称 ^类型 ^注释 ^ |id |int |自定义字段id,系统自动分配 | |url |varchar |自定义字段的资源url | |name |varchar |自定义字段名字| |key |varchar |自定义字段的唯一标识| |type |int |自定义字段类型,取值为:1-下拉列表,2-单行文本,3-多行文本,4-正整数,5-小数,6-复选框,7-正则表达式,8-日期(格式为:2018-02-03),11-表单,12-附件,13-评星,14-高级复选框,15-商品表,16-满意度评价表,17-电话类型的文本| |isRequired |tinyint |是否必选,取值为:1-非必选,0-必选| |isReadonly |tinyint |是否只读,取值为:1-只读,0-可编辑| |readonly_range |int |只读范围,只有isReadonly取值为1时,该参数才生效。取值为:1-所有客服,2-客服分组,3-客服,4-当前用户。| |readonly_support |varchar |当只读范围是某个客服时,该参数是客服id;当只读范围是某个客服分组时,该参数是客服分组id。| |custom_field_options |array |下拉列表的选项,如果字段类型是下拉列表,该字段会有值。| |custom_field_table |array |表单的列,如果字段类型是表单或商品表单,该字段会有值。| ====JSON示例==== { "id": 1, "url": "https://www.bangwo8.com/api/v1/tickets/ticket_fields/1.json", "name": "产品类型", "key": "field_10", "type": "1", "isRequired": "0", "isReadonly": "0", "readonly_range": "1", "readonly_support": "231", "custom_field_options": [//key为下拉选项的ID { "key": "231", "value": "在线客服模块" }, { "key": "232", "value": "呼叫中心模块" }, { "key": "233", "value": "工单模块" } ] "table_columns": [//key为字段的唯一标识 { "key": "pinming", "value": "品名" }, { "key": "xinghao", "value": "型号" }, { "key": "danjia", "value": "单价" }, { "key": "shuliang", "value": "数量" }, { "key": "zongjia", "value": "总价" } ] } ====查询工单自定义字段列表==== GET /api/v1/tickets/ticket_fields.json **调用者权限** 所有客服 **调用示例** curl https://www.bangwo8.com/api/v1/tickets/ticket_fields.json -u {account}:{password} **返回值示例** Status: 200 OK { "ticket_fields":[ { "id": 1, "name": "产品类型", "key": "field_10", "type": "1", "isRequired": "0", "isReadonly": "0", "readonly_range": "1", "readonly_supportgroup": "231", "custom_field_options": [ { "key": "231", "value": "在线客服模块" }, { "key": "232", "value": "呼叫中心模块" }, { "key": "233", "value": "工单模块" } ] }, { "id": 21, "name": "商品明细表", "key": "field_8", "type": "15", "isRequired": "", "isReadonly": "", "readonly_range": "", "readonly_supportgroup": "", "custom_field_options": [ ], "custom_field_table": [ { "key": "pinming", "value": "品名" }, { "key": "xinghao", "value": "型号" }, { "key": "danjia", "value": "单价" }, { "key": "shuliang", "value": "数量" }, { "key": "zongjia", "value": "总价" } ] }, ... ] }