GET /api/v1/tickets/{ticket_id}/ticketReplys.json
==== 调用示例 ====
curl https://www.bangwo8.com/api/v1/tickets/{ticket_id}/ticketReplys.json \
-H "Content-Type: application/json" -v -u {account}:{password}
==== 返回参数 ====
^名称 ^类型 ^只读 ^注释 ^
|ticketReplyId |int |是 |回复id,系统自动分配 |
|replyUserId |int |是 |回复人的id,系统自动分配 |
|ticketId |int |是 |回复所对应的工单id,系统自动分配 |
|replyType |tinyint |否 |回复类型:1-公开回复,2-内部注释 |
|replyDT |datetime |是 |回复时间,格式:2017-8-17 10:20:13 |
|replyStatus |tinyint |否 |工单状态:1–新建,2–已开启,3–待回应,4–已解决,5–自动关闭,6–手动关闭 |
|replyMsg |varchar |否 |回复的文本内容 |
|attachments |array |否 |回复所带的附件,请参照[[http://doc.bangwo8.com:9000/doku.php?id=%E5%B8%AE%E6%88%91%E5%90%A7%E6%96%87%E6%A1%A3:%E6%95%B0%E6%8D%AE%E6%8E%A5%E5%8F%A3:%E5%B7%A5%E5%8D%95:%E5%B7%A5%E5%8D%95%E9%99%84%E4%BB%B6|工单附件]] |
==== 返回示例 ====
Status: 200 OK
{
"ticketReplys": [
{
"ticketReplyId": 3245,
"replyUserId": 234,
"ticketId": 23545,
"replyType": "1",
"replyDT": 2017-8-17 10:20:13,
"replyStatus": "2",
"replyMsg": "这里是回复的文本内容",
"attachments": [
{
"attachId": 213,
"fileName": "phone.png",
"filePath": "https://bangwo8.oss-cn-shenzhen.aliyuncs.com/18/Z28tfzPdB.png",
"token": "w23e687e45634c2341af75c6fd2654e"
},
{
"attachId": 213,
"fileName": "phone.png",
"filePath": "https://bangwo8.oss-cn-shenzhen.aliyuncs.com/18/Z28tfzPdB.png",
"token": "w23e687e45634c2341af75c6fd2654e"
}
]
},
{
"ticketReplyId": 4355,
"replyUserId": 234,
"ticketId": 46545,
"replyType": "2",
"replyDT": 2017-9-17 10:20:13,
"replyStatus": "2",
"replyMsg": "这里是回复的文本内容",
"attachments": [
]
}