帮我吧文档:数据接口:工单:工单回复

JSON格式

名称 类型 只读 注释
ticketReplyId int 回复id,系统自动分配
replyUserId int 回复人的id,系统自动分配
ticketId int 回复所对应的工单id,系统自动分配
replyType tinyint回复类型:1-公开回复,2-内部注释
replyDT datetime回复时间,格式:2017-8-17 10:20:13
replyStatus tinyint工单状态:1–新建,2–已开启,3–待回应,4–已解决,5–自动关闭,6–手动关闭
replyMsg varchar回复的文本内容
attachments array回复所带的附件,请参照工单附件

JSON示例

{
  "ticketReplyId": 3245,
  "replyUserId": 234,
  "ticketId": 243535,
  "replyType": "1",
  "replyDT": 2017-8-17 10:20:13,
  "replyStatus": "2",
  "replyMsg": "这里是回复的文本内容",
  "attachments": [
    {
     "attachId": 213,
     "fileName": "phone.png",
     "filePath": "https://bangwo8.oss-cn-shenzhen.aliyuncs.com/18/Z28tfzPdB.png",
     "token": "w23e687e45634c2341af75c6fd2654e"
    }
   ]
}

工单回复列表

GET /api/v1/tickets/{ticket_id}/ticketReplys.json

调用者权限

所有客服

参数说明

名称 类型 必须的 注释
sort_order string 按回复时间排序,排序规则:asc-升序,desc-降序。默认升序。

调用示例

curl https://www.bangwo8.com/api/v1/tickets/{ticket_id}/ticketReplys.json \
  -H "Content-Type: application/json" -v -u {account}:{password}

返回值示例

Status: 200 OK

{
  "ticketReplys": [
    {
  	"ticketReplyId": 3245,
  	"replyUserId": 234,
        "ticketId": 23545,
  	"replyType": "1",
  	"replyDT": 2017-8-17 10:20:13,
  	"replyStatus": "2",
  	"replyMsg": "这里是回复的文本内容",
  	"attachments": [
    		{
                   "attachId": 213,
                   "fileName": "phone.png",
                   "filePath": "https://bangwo8.oss-cn-shenzhen.aliyuncs.com/18/Z28tfzPdB.png",
                   "token": "w23e687e45634c2341af75c6fd2654e"
                },
                {
                   "attachId": 213,
                   "fileName": "phone.png",
                   "filePath": "https://bangwo8.oss-cn-shenzhen.aliyuncs.com/18/Z28tfzPdB.png",
                   "token": "w23e687e45634c2341af75c6fd2654e"
                }
   	]
     },
    {
  	"ticketReplyId": 4355,
  	"replyUserId": 234,
        "ticketId": 46545,
  	"replyType": "2",
  	"replyDT": 2017-9-17 10:20:13,
  	"replyStatus": "2",
  	"replyMsg": "这里是回复的文本内容",
  	"attachments": [
       	]
    }
}

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